Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Shift Differentials
Health Insurance
Paid Time Off
Training and Development
collaborative work environment
Employee support programs
flexible scheduling
Job Description
IHA Urgent and Virtual Care is a dedicated healthcare provider committed to delivering high-quality medical services with a focus on compassionate patient care and operational excellence. As part of IHA and Trinity Health mission, it offers urgent and virtual care services that emphasize accessibility, efficiency, and patient-centered support. This establishment operates during flexible hours on weekdays and weekends, ensuring that patients receive timely attention whenever they need it, including shift differentials that reward employees for working evenings and weekends. Located within a team-oriented environment, this office supports medical professionals and patients alike, creating a seamless patient experience from the initial... Show More
Job Requirements
- High school diploma or GED or between the ages of 15-17 with a valid work permit from their high school
- 1-2 years of experience in medical or physician office or customer service environment preferred
- Understanding of verification of insurances
- Excellent written (legible), verbal and face-to-face communication skills including proper phone etiquette
- Proficient/knowledgeable in patient care procedures and organizational policies
- Service-oriented, responsive to customer needs and courteous
- Proficient in operating a standard desktop and Windows-based computer system including EMR, Microsoft Word, Excel, Outlook, intranet and computer navigation
- Ability to compute mathematical calculations to perform responsibilities
- Knowledge of medical terminology
- Ability to work collaboratively in a team-oriented environment and display a professional friendly demeanor
- Ability to work effectively with various organizational levels and diverse populations
- Ability to cross-train in other practice areas for smooth operational flow
- Good organizational and time management skills
- Ability to exercise sound judgment and problem-solving
- Ability to handle patient and organizational information confidentially
- Ability to drive to other office/practice sites and meeting/training locations
- Successful completion of competency-based program within introductory and training period
Job Qualifications
- High school diploma or GED
- 1-2 years of experience in medical or physician office or customer service environment preferred
- Course work in insurance, billing, medical practice education or seminars preferred but not required
- Knowledge of medical terminology
- Proficient in electronic medical records and Microsoft Word, Excel, Outlook
- Excellent written, verbal and face-to-face communication skills, including proper phone etiquette
- Service-oriented and responsive to customer needs
- Good organizational and time management skills
- Ability to work collaboratively in a team-oriented environment
- Ability to handle patient and organizational information confidentially
Job Duties
- Greets all individuals arriving at the office courteously and ensures that their needs are met
- Obtains necessary patient registration information, verifies patient insurance eligibility, and prepares charts
- Accurately completes patient forms, collects payment, and ensures that charges are posted to the billing system
- Retrieves and files EMR and paper charts and miscellaneous reports
- Answers telephone in accordance with telephone etiquette guidelines, taking and relaying messages in a timely manner
- Schedules and confirms appointments based on office protocols
- Assists with reschedules of clinics and contacts patients
- Supports other offices, attends meetings and training as assigned
- Performs other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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