Job Overview
Employment Type
Temporary
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Shift Differentials
Paid training
Professional development opportunities
Paid Time Off
Health Insurance
Retirement Plan
Employee assistance program
Job Description
IHA Urgent and Virtual Care operates as an integral part of a comprehensive healthcare system, committed to delivering responsive and compassionate medical services to diverse patient populations. As a respected healthcare provider, IHA prioritizes patient-centered care, embracing community engagement and continuous improvement to meet the evolving healthcare needs of its patients. With hours extending Monday through Friday from 8am to 8pm, and weekends from 8am to 4pm, the Urgent and Virtual Care centers are positioned to provide accessible medical assistance throughout the week. Unique shift differentials offer additional financial incentives, such as $2.00 per hour during regular business hours and... Show More
Job Requirements
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in medical or customer service environment preferred
- Understanding of insurance verification
- Excellent written and verbal communication skills including phone etiquette
- Proficient in patient care procedures and organizational policies
- Service-oriented and courteous approach
- Proficient with desktop and Windows-based computer systems including EMR and Microsoft Office
- Ability to compute mathematical calculations
- Knowledge of medical terminology
- Ability to work collaboratively in a team
- Ability to work effectively with diverse populations
- Ability to cross-train in other areas
- Good organizational and time management skills
- Ability to exercise sound judgement and problem-solving skills
- Ability to handle confidential information
- Ability to drive to other sites and training locations
- Successful completion of competency-based program during training period
Job Qualifications
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in medical or customer service environment preferred
- Course work in insurance, billing, or medical practice education preferred
- Proficient in patient care procedures and organizational policies
- Excellent written and verbal communication skills including phone etiquette
- Proficient in operating desktop and Windows-based computer systems including EMR and Microsoft Office
- Knowledge of medical terminology
- Ability to compute mathematical calculations
- Ability to work collaboratively in a team
- Ability to work with diverse populations
- Good organizational and time management skills
- Ability to exercise sound judgement and problem-solving skills
- Ability to maintain confidentiality in compliance with HIPAA
- Willingness to take on additional responsibilities
Job Duties
- Greets individuals arriving at the office courteously and ensures their needs are met
- Obtains and verifies patient registration and insurance eligibility
- Prepares charts and notifies clinical staff of patient arrival
- Completes patient forms accurately, collects payment, and posts charges to billing system
- Retrieves and files EMR and paper charts
- Answers telephone calls, takes and relays messages promptly
- Schedules and confirms appointments according to office protocols
- Assists with clinic reschedules and contacts patients
- Sends new patient paperwork via MyChart or mail
- Works the daily Work Queue
- Oversees payment and charge posting balancing
- Supports overdue report management and patient outreach
- Monitors and maintains neatness of work area and waiting room
- Attends meetings and training as assigned
- Performs other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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