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Optum

Medical Receptionist

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Paid Time Off
Paid holidays
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) savings plan
Employee stock purchase plan
Education Reimbursement
Employee Discounts
Employee assistance program
Employee Referral Bonus Program
voluntary benefits

Job Description

ProHealth Physicians, a proud member of the Optum family of businesses, is a prominent community-based medical group committed to providing exceptional healthcare services and fostering the health and well-being of the communities it serves. With a reputation built on compassionate patient care, advanced medical resources, and a cohesive team environment, ProHealth Physicians stands at the forefront of community health initiatives and innovative medical practices. As part of Optum and UnitedHealth Group, which is dedicated to helping people live healthier lives and improving the efficiency of the health system, ProHealth Physicians offers employees access to extensive support networks, cutting-edge technology, and... Show More

Job Requirements

  • high school diploma or GED
  • 1+ years of receptionist or customer service experience
  • intermediate level of computer proficiency in Microsoft Office

Job Qualifications

  • high school diploma or GED
  • 1+ years of receptionist or customer service experience
  • intermediate level of computer proficiency in Microsoft Office
  • experience working in a primary care setting
  • experience working with EPIC

Job Duties

  • conduct check-in and check-out process
  • answer incoming calls and use EHR to document details of patient inquiries
  • conduct outreach to patients requiring appointments or service follow-up
  • schedule appointments using standard scheduling protocols
  • manage administrative in-basket pools and work queues
  • scan documents into the EHR per standard protocols
  • balance payments and prepare deposits
  • protect patients' rights by maintaining confidentiality of medical, personal and financial information
  • provide coverage at other ProHealth locations on an ad hoc basis
  • perform other duties as assigned

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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