Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Training and Development
Retirement Plan
Employee wellness programs
flexible schedule
Professional Development
Job Description
IHA is a prominent healthcare organization dedicated to providing high-quality medical services to diverse patient populations. With a commitment to excellence and patient-centered care, IHA integrates comprehensive medical practice with an emphasis on customer service and operational efficiency. The organization supports a wide range of clinical specialties and serves community members with diverse healthcare needs, including specialized attention to refugee patient populations. As part of the larger Trinity Health system, IHA upholds a mission to foster professional environments that prioritize safety, respect, and empathy for patients and staff alike.
The Medical Receptionist position at IHA plays a crucia... Show More
The Medical Receptionist position at IHA plays a crucia... Show More
Job Requirements
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years of experience in medical or physician office or customer service environment preferred
- Understanding of verification of insurances
- Excellent written, verbal and face-to-face communication skills including phone etiquette
- Proficient and knowledgeable in patient care procedures and organizational policies related to position responsibilities
- Service-oriented
- responsive to customer needs and courteous in approach
- Proficient in operating desktop and Windows-based computer systems including EMR, Microsoft Word/Excel/Outlook, intranet and computer navigation
- Ability to compute mathematical calculations to perform position responsibilities
- Knowledge of medical terminology
- Ability to work collaboratively in a team-oriented environment displaying professional and friendly demeanor
- Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, patients, family members, vendors, outside customers and couriers
- Ability to cross-train in other areas of practice to achieve smooth flow of operations
- Good organizational and time management skills to juggle multiple priorities and time constraints
- Ability to exercise sound judgment and problem-solving skills
- Ability to handle patient and organizational information in a confidential manner
- Ability to drive to other office/practice sites, meeting and training locations
- Successful completion of IHA competency-based program within introductory and training period
Job Qualifications
- High school diploma or GED or valid work permit for ages 15-17
- Preferred coursework in insurance/billing or medical practice education
- 1-2 years of experience in medical or physician office or customer service environment preferred
- Knowledge of verification of insurances
- Excellent written, verbal and face-to-face communication skills including phone etiquette
- Proficient and knowledgeable in patient care procedures and organizational policies related to position
- Service-oriented with responsiveness to customer needs
- Proficient in operating desktop and Windows-based computer systems including EMR, Microsoft Word/Excel/Outlook, and internet navigation
- Ability to compute mathematical calculations related to duties
- Knowledge of medical terminology
- Collaborative team player with professional and friendly demeanor
- Ability to work effectively with diverse populations including staff, patients, family members and vendors
- Ability to cross-train in other areas of practice for operational smoothness
- Good organizational and time management skills
- Ability to exercise sound judgment and problem-solving skills
- Ability to handle confidential patient and organizational information
- Ability to drive to other office/practice sites and training locations
Job Duties
- Greets all individuals arriving at the office courteously and ensures that their needs are met
- Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient’s arrival
- Accurately completes patient forms, collects payment and ensures that charges are posted to the billing system
- Retrieves and files EMR/paper charts and miscellaneous reports
- Answers telephone in accordance with IHA telephone etiquette guidelines, taking and relaying messages in a timely manner
- Schedules and confirms appointments based on office protocols
- Assists with reschedules of clinics and contacts patients
- Communicates with leadership when overbooks are not approved
- Sends out necessary New Patient paperwork via MyChart or mail
- Works the daily Work Queue (WQ)
- May oversee that daily payment and charge posting balancing is completed and correct
- May support overdue report management and patient outreach
- Monitors, organizes and keeps work area and waiting room neat
- Supports other offices, attends meetings and training as assigned
- Performs other duties as assigned
- Provides intake for refugee population, prepares charts, schedules appointments ensuring availability on supervisor and provider schedules
- Communicates regularly and effectively with patients’ service coordinators, service providers and support personnel to ensure patients make medical appointments
- Responds to referrals of new patients in a timely manner
- Assists by providing common communication in patient’s primary language other than English
- Coordinates translation services by qualified medical interpreters for high-risk communication
- Serves as primary contact person for staff regarding refugee patients
- Assists in entering demographic data on new cases, prepares reports and analyzes intake process impact
- Uses word processing software to create and update memos, forms and signs to communicate with office staff
- Serves as back-up to Medical Reception team as needed
- Follows up on digital campaign applications and sends patient paperwork
- Follows up with applicants and signs them up for seminars
- Performs other duties as needed
- Creates a positive, professional, service-oriented work environment by supporting IHA and Trinity Health mission and values
- Works effectively as part of reception team
- Assumes responsibility for performing duties safely and reports hazards
- Completes customer service training and adheres to standards of service
- Maintains knowledge of policies and office services
- Maintains patient and employee confidentiality in compliance with HIPAA
- Demonstrates willingness to take on new responsibilities and respects cultural differences
- Uses resources efficiently
- Maintains ongoing professional development and participates in learning opportunities
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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