Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
Paid holidays
Health Insurance
Pension Plan
Bonuses
Job Description
Our company stands as a reliable and stable provider of patient care services in the Adult Medical sector. With a commitment to excellence, we prioritize creating an environment where both employees and patients are valued and supported. Our mission revolves around delivering compassionate and efficient healthcare to adult patients, ensuring their needs are met with professionalism and respect. We offer a workplace culture that fosters dedication, respect, and teamwork, backed by the stability of a well-established healthcare provider.
This position is ideal for someone who is dependable, dedicated, and respectful, ready to join a team that values profession... Show More
This position is ideal for someone who is dependable, dedicated, and respectful, ready to join a team that values profession... Show More
Job Requirements
- High school diploma, GED or equivalent training and experience
- Prior medical receptionist experience preferred
- Ability to perform multiple tasks
- Basic math and computer skills
- Bilingual English/Spanish preferred
- Pleasant phone manners and professional appearance
- Excellent customer service skills
Job Qualifications
- High school diploma, GED or equivalent training and experience
- Prior medical receptionist experience preferred
- Ability to perform multiple tasks
- Basic math and computer skills
- Bilingual English/Spanish preferred
- Pleasant phone manners and professional appearance
- Excellent customer service skills
- Good organizational skills
- Ability to manage multiple tasks simultaneously
- Interpersonal skills and ability to work cooperatively with multi-disciplinary and multi-cultural staff
- Computer literate, with good typing skills, 35 WPM
- Working knowledge of medical records and electronic health record system
Job Duties
- Greets visitors and patients, determines their needs, checks appointments and directs the person accordingly
- Answers questions and provides information directly to person or on telephone, based on knowledge of center, department, policies, procedures and regulations
- Secures all necessary information and documents including sign-in sheets, obtaining medical chart, encounter form, etc.
- Answers telephone calls using proper protocol
- reschedules patients' appointments, notifies patients of any changes in appointments
- Properly records "No Shows" and updates scheduler system information
- Immediately refers any "Walk-In" patients to medical triage, if they present with severe or unusual symptoms or complaints
- Assures all communications and transactions with patients and visitors are conducted in a mature, calm, sensitive and respectful manner
- Performs additional duties, such as translation, as may be required
- Proficient in Medical Manager, including patient registration, updating insurance and procedure entry
- May be asked to function in this capacity as staffing needs dictate
- Verification of and authorization by insurance
- Utilizes electronic health record system to enter, retrieve and document patient information, clinical tasks, communications, and physician orders accurately and efficiently
- Other duties as required
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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