Job Overview
Employment Type
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
flexible schedule
Job Description
Integrated Healthcare Associates (IHA) is a renowned healthcare organization committed to providing comprehensive and compassionate medical care to a diverse patient population. Operating with a mission to improve patient outcomes through a service-oriented approach, IHA integrates advanced medical practices with exceptional patient support systems. The organization prides itself on a professional atmosphere that prioritizes patient satisfaction, high-quality care, and operational efficiency. IHA, affiliated with Trinity Health, reflects a strong dedication to creating positive experiences for both patients and staff within a welcoming and culturally respectful environment. They offer part-time employment opportunities, such as this Medical Receptionist position in the OB/GYN... Show More
Job Requirements
- High school diploma or GED or valid work permit for ages 15-17
- 1-2 years experience in medical or physician office or customer service preferred
- Understanding of insurance verification
- Excellent communication skills, including written, verbal and phone etiquette
- Knowledge of patient care procedures and organizational policies related to the role
- Service-oriented and responsive to customer needs
- Proficient in Windows-based computer systems and software including EMR, Microsoft Word, Excel and Outlook
- Ability to perform basic mathematical calculations
- Knowledge of medical terminology
- Ability to work collaboratively in a team and with diverse populations
- Strong organizational and time management skills
- Ability to exercise sound judgment and problem-solving skills
- Ability to maintain confidentiality
- Ability to travel to different office locations
- Successful completion of competency-based program within training period
Job Qualifications
- High school diploma or GED or between ages 15-17 with valid work permit
- 1-2 years of experience in medical or physician office or customer service preferred
- Course work in insurance, billing, medical practice education or seminars preferred but not required
- Knowledge of verification of insurances
- Excellent written, verbal and face-to-face communication skills including proper phone etiquette
- Proficient in patient care procedures and organizational policies
- Service-oriented, responsive to customer needs
- Proficient in operating standard desktop and Windows-based computer systems including electronic medical records, Microsoft Word, Excel, Outlook, intranet and computer navigation
- Ability to compute mathematical calculations
- Knowledge of medical terminology
- Ability to work collaboratively in a team-oriented environment
- Ability to work effectively with diverse populations including staff, patients, family members, vendors and outside customers
- Good organizational and time management skills
- Ability to exercise sound judgment and problem-solving skills
- Ability to handle confidential patient and organizational information
- Ability to drive to other office/practice sites and meeting locations
Job Duties
- Greets all individuals arriving at the office courteously and ensures their needs are met
- Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits, and notifies clinical staff of patient arrival
- Accurately completes patient forms, collects payment and ensures charges are posted to billing system
- Retrieves and files EMR and paper charts and miscellaneous reports
- Answers telephone in accordance with office telephone etiquette, taking and relaying messages in a timely manner
- Schedules and confirms appointments based on office protocols
- Assists with reschedules of clinics and contacts patients
- Communicates with leadership when overbooks are not approved
- Sends out necessary new patient paperwork
- Works the daily Work Queue
- May oversee daily payment and charge posting balancing
- May support overdue report management and patient outreach
- Monitors, organizes and keeps work area and waiting room neat
- Supports other offices, attends meetings and training as assigned
- Performs other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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