Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Training and Development
Employee assistance program
Retirement Plan
Life insurance
Disability insurance
Job Description
Institute for Healthcare Advancement (IHA) is a reputable healthcare organization dedicated to providing exceptional medical services and patient-centered care. As an integral part of the medical community, IHA collaborates with staff, patients, families, and various healthcare providers to promote a seamless and efficient healthcare experience. The organization prides itself on maintaining a professional, service-oriented work environment aligned with the core values of both IHA and Trinity Health. With a focus on fostering positive patient outcomes and continuously improving operational workflows, IHA supports learning and development opportunities for its staff and emphasizes cultural sensitivity in all patient interactions.
The Medical Receptio... Show More
The Medical Receptio... Show More
Job Requirements
- High school diploma or GED or valid work permit if between ages 15-17
- 1-2 years of experience in medical or physician office or customer service environment preferred
- Understanding of verification of insurances
- Excellent written, verbal and face-to-face communication skills including proper phone etiquette
- Proficient and knowledgeable in patient care procedures and organizational policies
- Service-oriented, responsive to customer needs and courteous
- Proficient in operating a standard desktop and Windows-based computer system including electronic medical records, Microsoft Word, Excel, Outlook, intranet and computer navigation
- Ability to compute mathematical calculations
- Knowledge of medical terminology
- Ability to work collaboratively in a team-oriented environment with professional and friendly demeanor
- Ability to work effectively with diverse populations including staff, patients, family members, vendors, outside customers and couriers
- Ability to cross-train in other areas of practice to achieve smooth flow of all operations
- Good organizational and time management skills to manage multiple priorities
- Ability to exercise sound judgment and problem-solving skills
- Ability to handle patient and organizational information confidentially
- Ability to drive to other office/practice sites and meeting and training locations
- Successful completion of competency-based training program within introductory period
Job Qualifications
- High school diploma or GED or valid work permit if between ages 15-17
- 1-2 years of experience in medical or physician office or customer service environment preferred
- Knowledge of insurance verification processes
- Excellent written, verbal, and face-to-face communication skills including proper phone etiquette
- Proficient in patient care procedures and organizational policies
- Service-oriented, responsive to customer needs and courteous
- Proficient in operating Windows-based computer systems including electronic medical records and Microsoft Office applications
- Ability to compute mathematical calculations
- Knowledge of medical terminology
- Ability to work collaboratively in a team, and professionally
- Ability to interact effectively with diverse populations including staff, patients, families, vendors, and couriers
- Good organizational and time management skills
- Ability to exercise sound judgment and problem-solving skills
- Ability to handle confidential patient and organizational information
- Ability to drive to other office/practice sites and meeting locations
Job Duties
- Greets all individuals arriving at the office courteously and ensures that their needs are met
- Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with protocols, and notifies clinical staff of patient arrival
- Accurately completes patient forms, collects payments, and ensures charges are posted to the billing system
- Retrieves and files EMR/paper charts and miscellaneous reports
- Answers telephone in accordance with telephone etiquette guidelines, takes and relays messages timely
- Schedules and confirms appointments based on office protocols
- Assists with reschedules of clinics and contacts patients, communicates with leadership when overbooks are not approved
- Supports patient intake for refugee populations by preparing charts, scheduling appointments, and coordinating translation services when necessary
- Follows up on digital campaign applications and sends patient paperwork
- Monitors and keeps work area and waiting room neat
- Supports other offices, attends meetings and training as assigned
- Performs other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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