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Nebraska Medicine

Medical Receptionist

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Tuition Assistance
Career advancement opportunities
educational discounts
Retirement Plan

Job Description

Nebraska Medicine is a leading health network recognized for its commitment to providing extraordinary care to patients and their families. Located in Omaha, Nebraska, it operates the Nebraska Medical Center, a top academic health network partnering with the University of Nebraska Medical Center (UNMC). Nebraska Medicine emphasizes serious medicine and extraordinary service, ensuring every colleague plays a crucial role in upholding these values. The organization is not just a medical facility but a community dedicated to transforming lives through education, research, and compassionate patient care.

This opportunity is for a Medical Receptionist within Nebraska Medicine, working a full-time s... Show More

Job Requirements

  • Minimum of 16 years of age required
  • ability to provide a high level of customer service
  • ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner
  • analytical, prioritization and organizational skills
  • flexibility and dedication to a team environment
  • effective communication skills
  • ability to commit to three consecutive weeks of full-time daytime training
  • willingness to work full-time, Monday through Friday, 7:30 AM to 4:00 PM
  • capability to work in-person at Nebraska Medical Center, Omaha
  • ability to handle fast-paced, high-volume work environment

Job Qualifications

  • Minimum of 16 years of age required
  • demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required
  • ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required
  • demonstrated analytical, prioritization and organizational skills required
  • demonstrated flexibility and dedication to team environment required
  • effective communication skills required
  • high school education or equivalent preferred
  • one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) preferred
  • Nursing Assistant or Medical Assistant preferred
  • knowledge of medical terminology preferred
  • experience with Microsoft Office, specifically Word and Excel preferred
  • fluency in Spanish preferred depending on position available

Job Duties

  • Serve as the first point of contact by greeting and welcoming patients and others in person at the check-in desk or via the telephone
  • answer incoming calls in a professional manner
  • check in and check out patients following established protocols
  • schedule patient appointments
  • register patients and obtain demographic, insurance, and regulatory information
  • pre-register patients over the phone
  • collect point-of-service payments
  • escort and provide wayfinding for patients
  • cross-train and float to other desks as required
  • work in a fast-paced, high-volume environment while meeting productivity and quality metrics

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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