Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
remote work options
Training and development opportunities
Professional work environment
Collaborative team culture
Job Description
Pediatric Associates was established in 1955 in Hollywood, Florida, and has grown to become a leading name in pediatric healthcare. The company is part of the Pediatric Associates Family of Companies, which emphasizes a clinician-led, evidence-based medical home model, ensuring that care is patient-centered and driven by the clinicians themselves. With a focus on pediatric primary care, Pediatric Associates is proud to be the first nationwide Pediatric Primary Care Medical Home, continuously innovating in the way pediatric care is delivered. The organization fosters a collaborative environment where pediatricians and pediatric care teammates work together to provide the highest standard of... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year experience in a call center environment preferred
- Customer service experience required
- Knowledge of XPM and CRM systems desired
- Familiar with automated call distribution, IVR, and skill-based routing systems
- Representatives acting as Clinical Agents must have MA diploma or certificate, LPN, or Registered Nurse licensure
- Strong communication skills
- Ability to multitask
- Attention to detail and accuracy
- Proficient with Microsoft Office and PowerPoint
- Must be U.S. based
- Ability to work in a professional office environment
- Capacity to handle high and frequent call volumes
- Ability to sit for long periods
- Adhere to organizational information security policies including protection of ePHI and PHI
Job Qualifications
- High school diploma or equivalent
- Prefer minimum of one year experience in a call center environment
- Knowledge of XPM and CRM system desired
- Familiar with automated call distribution, IVR, and skill-based routing systems
- Previous customer service experience required
- Representatives performing as Clinical Agents require MA diploma or certificate, LPN, or Registered Nurse licensure
- Knowledge of XPM/EHR and Contact Recorder desired
- Strong verbal, written, and interpersonal communication skills
- Experience with coaching and mentoring employees
- Demonstrates ability to work well in a team environment
- Strong multi-tasking skills
- Attention to detail, accuracy, and timeliness
- General PC knowledge including Microsoft Office, Internet, and email
- Proficient in PowerPoint
Job Duties
- Answer incoming calls by welcoming patients with a professional, upbeat, friendly attitude
- Follow prepared scripts based on call type
- Register new patients by gathering pertinent information and entering XPM system
- Verify insurance coverage and information
- Set patient appointments upon request and identify future visits
- Document accurately and efficiently within all systems (XPM, CRM, EHR)
- Document all questions and messages for clinicians and label them properly using telephone communication access protocol
- Data entry and maintenance of customer databases
- Properly obtain and confirm patients/caller information abiding by HIPAA law
- Collect all necessary and pertinent information over the phone to facilitate timely and accurate physician follow-up
- Complete any necessary referrals requested by telephone contact for provider approval
- Provide customers with product and service information
- Respond to patient inquiries
- Research required information using available resources
- Communicate with offices when necessary
- Handle customer complaints and provide proper solutions
- Meet established standards within all performance criteria
- Attend any necessary training/meetings to be up to date on protocol changes and available training
- Other duties may include outbound calls, copying, faxing
- Provide medical guidance via telephone using telephone communication access protocol, clinical triage algorithms, and clinical judgment
- Document all medical advice given over the phone
- Schedule appointments using clinical prioritizing protocols and scheduling policies
- Collaborate with LPNs and Registered Nurses for triage of high-acuity patients
A simple hiring platform for hospitality businesses.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: