Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $26.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical
Vision
long term disability
Paid Time Off
Paid holidays
401k plan
Student Loan repayment options
Job Description
Northern Valley Indian Health is a respected healthcare organization dedicated to providing comprehensive and culturally sensitive health services to Native American communities and the broader population. With a commitment to patient-centered care, the organization focuses on promoting wellness, healing, and positive health outcomes through its various clinical programs and community outreach efforts. Northern Valley Indian Health operates multiple sites, including the Chico Springfield - Childrens Health site, where it delivers specialized pediatric care and various medical services tailored to meet the unique needs of children and their families. Their mission emphasizes respect, compassion, and partnership with patients to ensure holistic... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a medical receptionist or related healthcare role preferred
- knowledge of medical terminology
- familiarity with healthcare insurance systems including Medi-Cal, private insurance, and fee-for-service
- effective verbal and interpersonal communication skills
- ability to manage multiple phone lines and office tasks efficiently
- commitment to maintaining patient confidentiality and privacy according to HIPAA regulations
- problem-solving and conflict resolution skills
- ability to work collaboratively in a team environment
Job Qualifications
- High school diploma or equivalent
- graduate of a medical assisting program or prior reception experience working in the healthcare setting preferred
- working knowledge of medical terminology sufficient to communicate appropriately with patients, healthcare providers and insurance company representatives regarding appointments, services and procedures
- basic knowledge of healthcare insurance systems including Medi-Cal, private insurance, and fee-for-service
- intermediate to advanced phone skills
- able to effectively relate via the telephone and in-person to serve the needs of clinic patients, clients, visitors efficiently and courteously
Job Duties
- Welcomes and greets patients, clients, visitors in a manner that is helpful and friendly
- determines purpose of visit and directs the patient, client, visitor accordingly
- provides information to incoming callers according to established policies, protocols and guidelines
- transfers calls as needed and ensures adequate phone coverage at all times
- schedules patient flow based on established protocol and guidelines
- carefully screens patient registration information and other informational documents to ensure all information is accurate or updated in the computer system
- practices confidentiality and privacy protocols in accordance with policy and HIPAA/HITECH requirements
- verifies method of payment for service and collects data and/or payment as appropriate
- determines if any other third party alternate resources may be available to patient such as Medi-Cal, Medicare pharmacy program
- explains third party alternate resource options to the patient, assists in application process as appropriate
- performs daily confirmation calls for future appointments following established protocols and guidelines
- exercises problem-solving and conflict resolution skills when handling patient complaints
- refers patient complaints to appropriate designated personnel as needed
- maintains patient waiting areas, office files and desk areas in a manner that is organized and represents a professional atmosphere
- performs other duties as may be required within the Medical Patient Care Support Services area
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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