Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $14.30 - $20.42
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Career Development
Bonuses
Job Description
ChenMed is a distinguished, family-owned, and physician-led healthcare company dedicated to transforming healthcare for seniors across America. With a unique and innovative approach, ChenMed focuses on delivering personalized primary care that significantly improves the health and well-being of the populations it serves. The company stands out for its commitment to providing exceptional care, changing lives every day not only for its patients but also for its team members. Rapidly expanding across the country, ChenMed is actively seeking passionate and driven individuals to join its growing team, helping rescue more seniors from inadequate healthcare and improving their quality of life. ChenMed... Show More
Job Requirements
- High school diploma or equivalent education required
- minimum of 1 year of work experience in a medical clinic or similar environment required
- ability to communicate professionally and courteously
- detail-oriented with strong listening and communication skills
- proficient in Microsoft Office Suite including Excel, Word and Outlook
- basic knowledge of medical insurance or electronic medical record systems
- ability and willingness to travel locally and regionally up to 10 percent of the time
- spoken and written fluency in English
Job Qualifications
- High school diploma or equivalent education required
- graduation from a nationally accredited Medical Assistant program preferred
- a minimum of 1 year of work experience in a medical clinic or similar environment required
- BLS for Healthcare Providers preferred
- exceptional customer service skills and passion for serving others
- working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
- skilled in operating phones, personal computers, software and other basic IT systems
- ability to communicate with employees, patients and other individuals in a professional and courteous manner
- detail-oriented to ensure accuracy of reports and data
- outstanding verbal and written communication skills
- demonstrated strong listening skills
- positive and professional attitude
- proficient in Microsoft Office Suite products including Excel, Word and Outlook
- ability and willingness to travel locally and regionally up to 10 percent of the time
- spoken and written fluency in English
Job Duties
- Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients
- conducts lobby checks to ensure organization and cleanliness
- serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days
- utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets
- ensures patient contact and emergency contact information is accurately documented in the system
- conducts 'love' calls, mails birthday and greeting cards to patients commemorating special events
- answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual
- clearly communicates information about ChenMed clinical personnel to patients and other individuals
- verifies patient insurance via phone or website and collects any necessary copays for services
- assists with scheduling follow-up and in-house Specialist referral appointments, when necessary
- escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving
- acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients
- reports on hospitalizations including HITS census, ENS Ping, etc
- presents patients with customer service survey during check out and escalates if needed for immediate service recovery
- participates in daily and weekly huddles to provide details on patients
- regulates and monitors aspects of transportation, including: Driver's lists/patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Restaurants and hotels use OysterLink to hire.
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