Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $21.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Mental health benefit
Life insurance
Disability insurance
Tuition Reimbursement
401(k) match
paid Volunteer Time Off
Parental leave
Job Description
The hiring establishment is a well-regarded medical clinic located in Plainfield, Illinois, specifically at 16519 South Route 59, Suite B. The clinic operates as a healthcare facility offering various medical services to the community, emphasizing patient care and engagement. As a full-time employer, the clinic provides a structured work schedule from Monday through Friday, 7:45 AM to 6:30 PM, with occasional weekend hours as needed. This schedule supports the continuous and comprehensive care provided to patients, ensuring accessibility and convenience for their healthcare needs. The clinic’s environment promotes a culture of community involvement and social impact, offering employees valuable benefits... Show More
Job Requirements
- High school diploma or GED
- Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology
- Able to type a minimum of 30 wpm strongly preferred
- Ability to provide excellent customer service
- Strong organizational skills
- Effective verbal communication skills
- Ability to multi-task and prioritize
- Adaptability to changing work environment
- Ability to work well in a team
- Computer proficiency with EPIC and Microsoft applications
Job Qualifications
- Prefer one year experience in customer service setting, preferably in a medical office with basic knowledge of medical terminology
- Able to type a minimum of 30 wpm strongly preferred
- High school diploma or GED
- Service orientation: capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, understanding customer service principles
- Organization: able to provide order and structure to daily processes and work environment
- Verbal communication: capable of interacting with people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
- Multi-tasking: able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
- Adaptability: able to be flexible and comfortable in adjusting to changing activities, maintains calm under pressure and is able to think clearly to enhance problem solving
- Team work: works effectively with others to accomplish objectives and goals, willingly offers assistance to others when the need arises
- Computer proficiency: ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications
Job Duties
- Acknowledges and welcomes patients and visitors
- Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of required paperwork and waiting times
- Answers general questions about the facility including location, rest rooms, elevators, hours of operation
- Ensures waiting area is clean, tidy, and has appropriate patient announcements and brochures
- Conveys information to patients and/or visitors as directed
- Assists or calls for assistance with patients with ambulatory difficulties
- Obtains registration information from patients for input into EPIC
- Verifies and/or updates demographic and health plan information
- Checks patients in and out of clinic
- Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects required forms and signatures
- Schedules appointments into EPIC according to practice protocol
- Conveys schedule changes to appropriate staff
- Reviews next day’s schedules and prints out physician schedules in advance of visits
- Assists patients with obtaining appointments at other physician and hospital sites or schedules lab/radiology testing
- Pulls patient charts, files information correctly into patient charts, and maintains filing system
- Prepares charts to clinic and/or practice specifications
- Collects copays, cash, check, or credit card payments, ensures patients receive receipts, and posts all payments in EPIC
- Balances daily cash and collections
- Secures change drawers and cash and follows appropriate financial procedures in transferring payments to corporate
- Identifies problematic accounts and directs them to financial counselor or customer service department
- Answers multiple phone lines, screens calls, takes accurate detailed messages including telephone encounters, and directs calls to appropriate support staff
- Understands limits of responsibility by not providing medical advice to patients
- Performs all other duties/responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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