Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.50 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Parental leave
Tuition Assistance
Job Description
Conviva Senior Primary Care is a leading provider dedicated to delivering proactive and preventive health care services specifically tailored to senior patients. As part of CenterWell Senior Primary Care, which is a Humana company, Conviva offers an innovative, value-based healthcare model designed to ensure patients receive the best care when it is most needed, while maintaining cost efficiency. This comprehensive approach emphasizes not only physical health but also addresses the social, emotional, behavioral, and financial aspects that influence patients' overall well-being. CenterWell, as one of the nation's largest senior-focused primary care providers, also offers extensive home health services and pharmacy... Show More
Job Requirements
- Bilingual English and Spanish preferred but not required
- Welcomes patients and visitors
- Assists patients by answering their questions
- Appointment scheduling
- Verification of insurances
- Collecting patient charges
- Excellent customer service and phone etiquette
- Knowledge of MS Office (Word, Excel, Outlook, Access)
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Job Qualifications
- High school diploma or GED preferred
- Prior experience in a medical office setting
- Experience working front desk at a medical office
- Proficiency with MS Office (Word, Excel, Outlook, Access)
- Knowledge of eClinicalWorks software
- Bilingual in English and Spanish preferred
- Strong customer service skills
- Excellent phone etiquette
- Ability to manage routine administrative tasks under supervision
Job Duties
- Receive and route incoming and outgoing telephone calls accurately and promptly
- Greet visitors, determine the nature of their visit, issue visitor passes and maintain visitor logs
- Schedule appointments and verify patient insurance
- Collect patient charges and respond to patient inquiries
- Maintain long distance call logs and distribute accurate messages
- Book meeting rooms, organize and distribute mail, and manage courier packages
- Provide excellent customer service and uphold phone etiquette
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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