Job Overview
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
team environment
Employee wellness programs
Job Description
The Northern Valley Indian Health (NVIH) is a committed healthcare organization dedicated to providing comprehensive medical services to Native American communities and surrounding populations. As an ambulatory care facility, NVIH offers a wide range of outpatient healthcare services focused on accessibility, quality, and cultural sensitivity. Emphasizing patient-centered care, the organization integrates traditional health practices with modern medicine to serve the unique needs of its patients. NVIH is known for its collaborative and supportive work environment, fostering continuous improvement and professional growth for its staff.
The Lead Medical Reception Trainer position at NVIH plays a critical role within the organizatio... Show More
The Lead Medical Reception Trainer position at NVIH plays a critical role within the organizatio... Show More
Job Requirements
- High school diploma or equivalent
- experience in medical reception or ambulatory care settings
- proficiency with electronic medical records (EMR) systems
- strong communication and interpersonal skills
- ability to create and implement training plans
- experience collaborating with multiple stakeholders
- knowledge of clinic operations and workflow procedures
Job Qualifications
- High school diploma or equivalent
- experience in medical reception or ambulatory care settings
- proficiency with electronic medical records (EMR) systems
- strong communication and interpersonal skills
- ability to create and implement training plans
- experience collaborating with multiple stakeholders
- knowledge of clinic operations and workflow procedures
- commitment to organizational core values and patient-centered care
Job Duties
- Support new clinic reception staff employees as they onboard and ensure reception training aligns with NVIH's core values and mission
- support new clinic operations staff employees in the workflow of clinic operations procedures specific to NVIH in line with policies and procedures
- assess proficiency and communicate with the direct supervisor to identify continued training needs
- create tailored training plans and implement various training methods to enhance employees' skills and performance
- support CSS with monitoring new employees' progress toward goals
- provide enhanced training to support staff workflow in the EMR system and support new employees' adaptation to navigating the system while engaging with patients and performing job functions
- assist with introduction of new workflows and train employees
- support operations and assess staff competency with various reception workflows including check-in, check-out, patient registration, transportation scheduling, collecting payments, running insurance eligibility, scanning documents, opening and closing procedures, patient visit tracking, answering phone calls, managing voicemails and patient communication through the EMR portal, determining Family Pact and Every Woman Counts eligibility
- perform reception duties as necessary to support smooth clinic operations
- support the overall functioning of the medical clinic by following instructions and observing lines of communication as their position relates to the team
- responsible for communicating problems identified involving personnel, medical staff, patients, families, and the general public to the CSS and operations leadership
- responsible for communicating required updates to training materials and training methods with changing workflows
- other duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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