Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.00
Work Schedule
Standard Hours
Benefits
premium pay
career pathways
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Free parking
Wellness Program
Health savings account
Retirement Plan
Paid Time Off
Holiday pay
Community Involvement Opportunities
Job Description
Endeavor Health is a fully integrated healthcare delivery system dedicated to providing accessible, high-quality, vibrant, and community-connected care. Serving an extensive area that includes more than 4.2 million residents across six counties in northeast Illinois, Endeavor Health is a prominent healthcare provider in the region. The organization operates more than 300 ambulatory locations and eight acute care hospitals, including Edward Hospital in Naperville, Elmhurst Hospital, Evanston Hospital, Glenbrook Hospital in Glenview, Highland Park Hospital, Northwest Community Hospital in Arlington Heights, Skokie Hospital, and Swedish Hospital in Chicago. Each hospital is recognized for excellence, notably being designated as Magnet hospitals for... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of customer service or public interaction experience
- Proficient computer skills
- Knowledge of medical terminology preferred
- Ability to communicate effectively with patients and team members
- Ability to perform clerical duties
- Willingness to adhere to organizational standards and policies
Job Qualifications
- High school diploma or equivalent
- One year of customer service experience or public interaction
- Knowledge of medical terminology preferred
- Proficient computer skills
- Strong communication and interpersonal skills
- Ability to handle multiple tasks in a fast-paced environment
- Basic clerical and administrative skills
Job Duties
- Greets incoming patients and visitors providing congenial and hospitable customer service
- Refers patients and visitors to appropriate departments or resources
- Notifies appropriate resources of patients and visitors arrival promptly
- Assures patient demographics and eligibility accuracy
- Receives and forwards telephone calls, takes and relays messages per protocol
- Registers new patients and schedules appointments for providers and services
- Reschedules appointments and follows up on cancelled and missed appointments
- Collects co-pays and balances and makes follow-up appointments as necessary
- Responds to patient and visitor questions using knowledge of organizational policies and procedures
- Communicates with other departments, team members, physician offices, hospitals, or patients for information, follow-up, or problem resolution
- Performs various clerical duties including ordering supplies, opening mail, and operating office machines
- Assists with medical records and clinical personnel as needed
- Maintains work and waiting areas in a neat and professional manner
- Performs special projects as assigned
- Adheres to all Endeavor Health standards, policies, and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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