Medical Office Receptionist | FSU BehavioralHealth
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee wellness programs
Professional development opportunities
employee recognition programs
Job Description
Florida State University (FSU) is a prestigious public research university located in Tallahassee, Florida. Established in 1851, it is the oldest continuous site of higher education in the state and is recognized nationally as one of the nation's elite research universities. FSU prides itself on preserving, expanding, and disseminating knowledge across a broad spectrum of fields including sciences, technology, arts, humanities, and professional disciplines. With a strong commitment to the liberal arts and critical thinking, FSU has cultivated a vibrant academic and professional community known for fostering innovation, creativity, and research excellence. The FSU College of Medicine operates under the... Show More
Job Requirements
- high school diploma or equivalent
- minimum two years of relevant work experience
- documentation of current negative PPD test within six months prior to hire
- completion of physical examination by qualified healthcare provider within six months prior to hire
- completion of tetanus immunization within the past 10 years
- proof of hepatitis B vaccination or positive antibody titer
- successful completion of a criminal history background check
- willingness to comply with confidentiality and HIPAA regulations
- ability to effectively communicate with patients and healthcare team
Job Qualifications
- high school diploma/equivalent and two years of experience (post-high school education can substitute for experience at the equivalent rate)
- documentation of current PPD (Purified Protein Derivative) test as performed by a qualified physician, reporting negative results within the past six months
- documentation of physical examination completed by a qualified healthcare provider/physician within the past six months
- documentation of tetanus immunization within 10 years
- documentation of hepatitis B vaccine or positive antibody titer
- ability to take patient vital signs when a Certified Medical Assistant is unavailable
Job Duties
- act as first point of contact to patients that walk in or call to schedule an appointment
- schedule patient healthcare appointments for multiple clinics
- utilize facility protocols to determine appropriate placement of patients based on presenting problem
- answer all calls according to FSU BehavioralHealth policies and procedures in a timely and professional manner
- screen incoming phone calls, answer routine questions and forward inquiries to appropriate departments
- assist in monitoring the schedule and removing patients from appointments when they do not show within the allotted time slot
- schedule waiting patients in the no show appointment slots according to appointment guidelines
- maintain communication with nursing staff regarding unscheduled patients and patients that appear to need care prior to the first available appointment
- verify patient insurance eligibility status and register patient in Electronic Medical Record (EMR)
- provide information and support to patients regarding available healthcare services
- direct patients to appropriate departments/offices to facilitate problem resolution regarding fees, insurance, immunizations, questions for providers, etc
- cancel/reschedule appointments according to facility appointment guidelines
- initiate telephone encounters for triage nurses to return calls to patients regarding questions or concerns
- communicate appropriate information to supervisors and providers as necessary
- check patients in and out in a professional, timely, and hospitable manner while following clinic check-out and cash handling policies
- greet patients, ensure insurance, pre-certifications and prior authorizations are correctly entered
- accurately enter all charges and payments from the provider encounter form into the electronic medical record
- collect copayments, prepayments, bad debt, self-pay balances and other payments at the time of service
- appropriately balance deposits, checks, and credit card systems
- balance and close batches daily (100% accuracy) with appropriate secondary verifier
- demonstrate knowledge of third-party payors, billing, accounts receivable functions and payment codes
- attend and participate in scheduled departmental meetings and other meetings or committees as directed
- attend in-service presentations, training and mandatory education programs
- maintain appointment statistical data and prepare reports as directed by supervisor
- promote an atmosphere of teamwork in accomplishing the mission and goals of the Florida Medical Practice Plan, Inc
- exhibit a willingness to float to all areas of need for administrative support including check in, check out, referrals or other administrative area as deemed necessary
- maintain confidentiality of all personal health information
- assure that information is maintained, handled, and released in accordance with applicable federal and state statutes and clinical policies, procedures and protocols
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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