Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $27.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
premium pay
career pathways for professional growth
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Free parking
Wellness Program
Health savings account
retirement plan with company match
Paid Time Off
Holiday pay
Community Involvement Opportunities
Job Description
Endeavor Health is a comprehensive, fully integrated healthcare delivery system dedicated to providing high-quality and community-connected care across northeast Illinois. Serving over 4.2 million residents in six counties, the organization includes more than 25,000 team members and over 6,000 physicians who work together to create transformative patient experiences in more than 300 ambulatory care locations and eight acute care hospitals. These hospitals include Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights), Skokie, and Swedish (Chicago). Each of these institutions has been recognized as Magnet hospitals for nursing excellence, highlighting Endeavor Health's commitment to exceptional care. The... Show More
Job Requirements
- High school diploma, GED, or higher education completed
- One year of customer service work experience or interaction with the public required
- Knowledge of medical terminology preferred
- Proficient computer skills
- Ability to work Monday through Friday 8:00 AM to 4:30 PM with rotating weekends
- Strong interpersonal and communication skills
- Ability to manage multiple tasks efficiently
- Commitment to adhering to organizational policies and confidentiality standards
Job Qualifications
- High school diploma, GED, or higher education completed
- One year of customer service work experience or interaction with the public
- Knowledge of medical terminology preferred
- Proficient computer skills
Job Duties
- Greets incoming patients and visitors at various points of service providing congenial and hospitable customer service
- Refers patients and visitors to appropriate departments or resources
- Notifies appropriate resources of patient and visitor arrival in a timely manner
- Assures patient demographics and eligibility are correct
- Receives and forwards telephone calls and takes and relays messages per protocol
- Registers new patients and schedules appointments for providers and services
- Reschedules appointments and follows up on cancelled and missed appointments
- Collects co-pays and balances and makes follow up appointments as necessary
- Responds to patient and visitor questions in a timely and appropriate manner utilizing knowledge of organizational policies and procedures
- May communicate with other departments, team members, physician offices, hospitals, or patients to provide information, follow-up, or resolve problems
- Performs various clerical duties including ordering supplies, opening mail, and operating office machines
- Assists with medical records and clinical personnel as needed
- Maintains neat and professional work and waiting areas
- May perform special projects as assigned
- Adheres to all Endeavor Health standards, policies, and procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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