Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.38 - $26.65
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
premium pay
career pathways
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Free parking
Wellness Program
Health savings account
Retirement Plan
Paid Time Off
Holiday pay
Community Involvement Opportunities
Job Description
Endeavor Health is a fully integrated healthcare delivery system dedicated to providing access to quality and community-connected care across six northeast Illinois counties. Serving over 4.2 million residents through more than 300 ambulatory locations and eight acute care hospitals, Endeavor Health is committed to delivering transformative patient experiences and expert care. The network includes hospitals recognized as Magnet facilities for nursing excellence, demonstrating the organization's dedication to top-tier healthcare standards. With over 25,000 team members and 6,000 physicians, Endeavor Health fosters an environment focused on compassionate, respectful, and empathetic care, emphasizing diversity, equity, and inclusion as foundational values. The organization... Show More
Job Requirements
- High school diploma or GED
- One year of customer service or public interaction experience
- Knowledge of medical terminology preferred
- Proficient computer skills
Job Qualifications
- High school diploma or GED
- One year of customer service experience or interaction with the public
- Knowledge of medical terminology preferred
- Proficient computer skills
- Strong communication and interpersonal skills
Job Duties
- Greets incoming patients and visitors and provides hospitable customer service
- Refers patients to appropriate departments or resources and notifies staff of arrivals
- Registers new patients and schedules, reschedules, or follows up on appointments
- Collects co-pays and balances and arranges follow-up appointments
- Handles telephone calls and messages according to protocol
- Responds to patient and visitor inquiries using knowledge of organizational policies
- Communicates with departments, physicians' offices, and hospital staff as needed for information or problem resolution
- Performs clerical duties such as operating office equipment, ordering supplies, and opening mail
- Maintains a neat and professional work environment
- Assists medical records and clinical personnel as required
- Adheres to all organizational standards, policies, and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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