Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
401k Retirement Plan
Paid parental leave
Paid Time Off
Holiday pay
Employee assistance program
Job Description
LifeStance Health is the fastest growing mental health practice group in the United States, dedicated to providing exceptional mental healthcare services to individuals, families, and communities every day, everywhere. With a strong commitment to mental health, LifeStance Health focuses on fostering belonging, empathy, courage, and teamwork among its employees. These core values guide the organization in creating a supportive environment where everyone is encouraged to be their authentic selves, share diverse perspectives, and hold accountability for doing the right thing. As a company that values its team members and their well-being, LifeStance offers a comprehensive range of benefits to its... Show More
Job Requirements
- high school diploma or equivalent
- 1+ years of relevant experience preferred
- proficiency with computer software applications including Microsoft Office and EMRs
- strong communication and interpersonal skills
- ability to multitask and prioritize
- ability to maintain confidentiality and handle sensitive information
- physical ability to sit, stand, bend, talk, hear, walk regularly, and lift up to 25 pounds
- ability to meet vision requirements including close, distance, color, peripheral vision, depth perception, and focus adjustment
Job Qualifications
- high school diploma or equivalent required
- associate's or bachelor's degree preferred
- 1+ years of experience in healthcare operations, customer service, or similar role preferred
- strong communication skills both written and verbal
- proficient in Microsoft Office and electronic medical records (EMRs)
- ability to multitask and prioritize duties effectively
- ability to work independently and as part of a team
- comfortable handling sensitive and confidential information in compliance with HIPAA
Job Duties
- create a positive work environment
- conduct schedule prep process to ensure patient documentation and chart readiness
- perform general office duties including mail sorting, scanning, and office upkeep
- communicate effectively with peers, clinicians, and patients
- provide exceptional customer service by managing patient interactions and handling difficult situations
- manage front desk responsibilities including greeting and checking patients in and out
- support patients with telehealth access and portal troubleshooting
- handle urgent patient requests and triage issues
- collect co-payments and account balances
- complete insurance eligibility verification and resolve issues
- assist clinicians with administrative tasks such as sending letters and faxes
- coordinate with clinicians on patient questions
- audit clinician schedules for accuracy
- maintain a motivational and secure working environment in the practice
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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