Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.50 - $23.50
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
AD&D
short-term disability
long-term disability
Life insurance
401k
Paid parental leave
Paid Time Off
Holiday pay
Employee assistance program
Job Description
LifeStance Health is a leading mental health care provider dedicated to helping individuals, families, and communities manage their mental health needs every day and everywhere. As the fastest growing mental health practice group in the United States, LifeStance Health prides itself on an exceptional team of professionals committed to delivering compassionate, effective mental health services. The company’s values emphasize belonging, empathy, courage, and teamwork, fostering an inclusive and supportive workplace where every employee can bring their authentic self to work. LifeStance Health offers a collaborative environment where diverse perspectives are valued, and the shared mission of improving mental health outcomes... Show More
Job Requirements
- high school diploma or equivalent
- 1+ years of experience in healthcare operations, customer service, or similar role preferred
- proficiency in Microsoft Office and EMRs
- strong written and verbal communication skills
- ability to multitask and prioritize duties
- ability to work independently and collaboratively
- comfort with handling confidential information in compliance with HIPAA
Job Qualifications
- high school diploma or equivalent
- associates/bachelor's degree preferred
- 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred
- strong written and verbal communication skills
- proficient in using computer software applications including Microsoft Office and electronic medical records (EMRs)
- ability to multitask and prioritize duties
- ability to work independently and as a team member
- comfortable handling sensitive and confidential information (HIPAA)
Job Duties
- create a positive work environment
- be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection
- conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared
- perform general office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians
- communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction
- provide exceptional customer service, responding quickly and appropriately to patient needs, and manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes
- manage front desk responsibilities including greeting and checking patients in/out in a courteous manner
- provide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquiries, etc.
- manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service
- assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed
- handle any urgent requests, triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance
- collect all in-person and telehealth co-payments and account balances at the time of service
- complete insurance eligibility verification and reach out to patients to resolve any issues
- provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
- coordinate with clinicians pertaining to any additional patient questions
- support clinician schedules by auditing for appointment accuracy
- maintain a pleasant, secure, and motivational working environment in the Practice
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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