Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $20.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
AD&D
short-term disability
long-term disability
Life insurance
401k
Paid parental leave
Paid Time Off
Holiday pay
Employee assistance program
Job Description
LifeStance Health is a leading mental health practice group committed to supporting individuals, families, and communities with their mental health needs across the nation. As the fastest growing mental health practice group in the country, LifeStance Health has devoted itself to creating a positive impact through expert care and compassionate service. Our organization values belonging, empathy, courage, and teamwork as the foundational principles that drive our culture and success. We pride ourselves on cultivating an inclusive environment where every team member can be their authentic self and contribute to a shared purpose. Our employees benefit from comprehensive healthcare plans, retirement... Show More
Job Requirements
- High school diploma or equivalent
- 1+ years of experience in healthcare operations, customer service, or similar role preferred
- strong verbal and written communication skills
- proficiency with computer software including Microsoft Office and EMRs
- ability to maintain confidentiality in compliance with HIPAA
- capability to multitask and prioritize responsibilities
- physical ability to sit, stand, bend, talk, hear, walk, and lift or move objects up to 25 pounds
Job Qualifications
- High school diploma or equivalent required
- associate's or bachelor's degree preferred
- 1+ years of experience in healthcare operations, customer service, or similar role preferred
- strong communication skills both written and verbal
- proficiency in Microsoft Office and Electronic Medical Records (EMRs)
- ability to handle sensitive and confidential information in compliance with HIPAA
- ability to multitask and prioritize duties
- ability to work independently and as part of a team
Job Duties
- Create a positive work environment
- support in-office clinician and staff engagement activities
- conduct schedule prep process for all patients
- ensure all paperwork and documentation is complete
- maintain accurate patient demographics
- prepare patient charts
- perform general office duties including sorting mail, scanning documents, managing e-faxes and shared office email
- communicate effectively with peers, clinicians, and patients
- provide exceptional customer service
- respond quickly and appropriately to patient needs
- manage front desk responsibilities including greeting and checking patients in and out
- support patients with phone, email, and portal inquiries related to payment, billing, scheduling, and releases
- manage phone system queues and ensure timely call responses
- assist patients with telehealth access and troubleshooting
- handle urgent requests and triage patient issues
- collect co-payments and account balances
- complete insurance eligibility verification and resolve issues
- provide general clinician support including administrative assistance
- coordinate with clinicians on patient questions
- audit clinician schedules for accuracy
- maintain a pleasant and motivational working environment in the practice
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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