Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
long-term disability insurance
short-term disability insurance
401k plan
Paid Time Off
Paid holidays
voluntary life insurance
Medical bridge plans
Job Description
GAP is the longest established gastroenterology practice in the Piedmont Triad area. This independent, physician-owned GI practice specializes in comprehensive care for patients with gastrointestinal conditions, offering services such as new patient evaluations, consultations, and follow-up visits for chronic issues. The practice prides itself on a collaborative and patient-focused approach, supported by a team of exceptional providers and well-trained staff. GAP provides a wide range of clinical services including lab assessments, medication monitoring, injections, and on-site infusion services. The practice also coordinates outpatient screening, diagnostic, and treatment procedures in its physician-owned endoscopy centers, which are recognized ambulatory surgical centers dedicated... Show More
Job Requirements
- High school diploma or GED
- Minimum of one year experience in customer service or reception, preferably in a medical practice setting
- Completion of a course in Medical Terminology a plus
- Word processing and computer experience
- Epic experience strongly preferred
Job Qualifications
- High school diploma or GED
- Minimum of one year experience in customer service or reception, preferably in a medical practice setting
- Completion of a course in Medical Terminology a plus
- Word processing and computer experience
- Epic experience strongly preferred
Job Duties
- Welcomes patients, clients, visitors, determines the purpose of visit and directs them to appropriate person or department
- Phones or pages employees to meet patients, clients, visitors and directs to appropriate waiting area as needed
- Facilitates patient flow and communicates delays with patients and clinical staff
- Follows all GAP policies on safety and security
- Appropriately and courteously screens solicitors for relevance to organization needs
- Explains financial requirements to the patients or responsible parties and collects copays and coinsurance as required
- Responsible for keeping the reception and patient waiting areas and office area clean and organized
- Gives directions to the office and departmental contact or staff information following practice procedures
- Views and updates insurance card and information in computer system at each visit
- Communicates as needed with Clerical Operations Manager and other staff about any patient concerns or issues
- Reports system problems promptly
- Ensures the privacy and confidentiality of patient information
- Uses customer service principles and techniques to deal with patients calmly and pleasantly
- Schedules follow-up appointments
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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