Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k retirement savings with employer match
Paid parental leave
Paid Time Off
Holiday pay
Employee assistance program
Job Description
LifeStance Health is a leading mental health practice group committed to providing exceptional care to individuals, families, and communities across the country. As the fastest growing mental health practice group in the United States, LifeStance Health is dedicated to helping people manage their mental health needs everywhere and every day. The organization prides itself on creating a welcoming and inclusive environment that fosters belonging, empathy, courage, and teamwork. These core values guide LifeStance in delivering high-quality, compassionate care through a team of the best professionals in the mental healthcare field. The company's dedication to diversity and inclusion, along with its... Show More
Job Requirements
- High school diploma or equivalent
- preferably associates or bachelor's degree
- minimum 1 year experience in healthcare operations or customer service preferred
- strong written and verbal communication skills
- proficiency in Microsoft Office and EMR systems
- ability to maintain patient confidentiality according to HIPAA
- multitasking and prioritization abilities
- ability to work independently and collaboratively
- capability to lift and/or move objects up to 25 pounds
- acceptable vision including close, distance, color, peripheral, depth perception and focus adjustment
- ability to sit, stand, walk and communicate clearly
Job Qualifications
- High school diploma or equivalent
- associates or bachelor's degree preferred
- at least 1 year experience in healthcare operations or customer service preferred
- strong communication skills, both written and verbal
- proficient in Microsoft Office and electronic medical records (EMRs)
- ability to handle sensitive and confidential information in compliance with HIPAA
- strong multitasking and prioritization skills
- ability to work independently and as part of a team
Job Duties
- Create a positive work environment
- be a culture carrier and support in-office clinician and staff engagement activities
- conduct schedule prep process ensuring paperwork, credit card info, demographics and patient charts are accurate
- perform general office duties including mail sorting, scanning, e-faxes, email management and office upkeep
- communicate effectively with peers, clinicians and patients
- provide exceptional customer service and manage difficult or sensitive patient situations
- manage front desk responsibilities including greeting and checking patients in and out
- support patients with payment, billing, scheduling, release requests and miscellaneous inquiries via phone, email, and portal
- manage phone system queues to ensure timely call responses
- assist patients with telehealth access and Patient Portal troubleshooting
- handle urgent requests by triaging and escalating as needed
- collect co-payments and account balances
- complete insurance eligibility verification and resolve issues with patients
- provide general clinician support with administrative tasks such as sending letters and faxes
- coordinate with clinicians on patient questions
- audit clinician schedules for appointment accuracy
- maintain a pleasant, secure and motivational working environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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