Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.81 - $19.36
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
403(b) with employer contribution
short-term disability
Paid Time Off
employee discount
Education Reimbursement
Job Description
Marana Health is a Federally Qualified Community Health Center (FQHC) dedicated to providing accessible, high-quality healthcare services across multiple locations in Tucson and Pima County, Arizona. With 11 sites, Marana Health is committed to building a world-class integrated health care system that focuses on delivering compassionate care to special populations and improving health outcomes for the diverse communities it serves. As a prominent community health provider, Marana Health emphasizes inclusivity, cultural sensitivity, and patient-centered care, making it a trusted organization for individuals and families seeking comprehensive healthcare services. The organization is proudly grounded in the mission of promoting health and... Show More
Job Requirements
- High school diploma or equivalency
- Experience as a cashier/receptionist in a medical facility or public contact position preferred
- Bilingual may be required based on location
- Fingerprint Clearance Card through the Arizona Department of Public Safety or ability to obtain upon hire may be required based on location
Job Qualifications
- High school diploma or equivalency
- Experience as a cashier/receptionist in a medical facility or public contact position preferred
- Bilingual may be required based on location
- Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire) may be required based on location
- Knowledge of cash handling
- Ability to provide exceptional customer service to individuals from various cultural backgrounds
- Knowledge of basic bookkeeping principles
- Ability to handle situational stress in work environment
- Ability to multi-task
- Computer literacy
- Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy
Job Duties
- Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
- Opens, closes and balances daily batches
- Prepares and submits deposit to the required manager for funds accepted
- Greets and checks in patients in a courteous, friendly and professional manner
- Verifies insurance, address, telephone number and makes necessary changes in the Practice Management System (PMS) registration fields
- Answers questions regarding patient account status
- Refers patient to appropriate source when questions involve patient account activity such as collection, slow pay, fee-for-service errors, claim processing or refunds to patient
- Determines patient's co-payment and collects it before services are rendered
- Collects fees per current policy and based on payor agreement by contract, fee-for-service, and private insurance or self-pay
- Informs new patients of MHC's current payment policy
- Collects payments made to outstanding accounts
- Refers patient to Eligibility Enrollment Specialist for Sliding Fee Scale eligibility if identified or if a change in payor source code is identified
- Answers telephone calls and questions regarding patient accounts, services provided by the clinic and other pertinent questions
- Provides patients with information regarding cost of procedures
- Refers new patients to Membership/Enrollment to get information regarding services available through insurance and cost of procedures/services
- Reviews encounter forms for services rendered for completeness and accuracy, computes fees charged for services and informs patient of account activity
- Checks patient out in PMS and schedules appropriate follow-up appointment
- Balances daily charges from encounters to charges entered in the computer
- Provides coverage for other health centers as required
- Participates in in-service/education regarding Quality Improvement or required job-focused education
- Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving patients, clients and/or staff
- Completes Incident Report accurately and follows procedures completely
- Makes daily reminder calls for future services/appointments
- Performs other related duties as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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