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Medical Front Desk Receptionist/Patient Experience Expert I (Bilingual Spanish Preferred)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive pay
Paid Time Off
Paid sick time
Paid holidays
Paid training and certification support
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement plan with match
tuition reimbursement plan
Job Description
CAN Community Health is a well-established non-profit organization dedicated to providing comprehensive healthcare services to individuals affected by HIV, Hepatitis C, sexually transmitted infections (STIs), and other infectious diseases. Recognized for its commitment to community service and patient care, CAN Community Health has been honored with the Nashville Post's Best Non-Profit to Work for Award for over six consecutive years. This recognition highlights the organization’s supportive work environment, dedication to employee well-being, and mission-driven approach to healthcare. As a community-focused health provider, CAN Community Health offers a range of medical, behavioral health, and supportive services designed to improve the quality... Show More
Job Requirements
- Must be able to pass a Level I and Level II background check as required
- High School Diploma or equivalent
- Minimum of one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Must be able to operate a motor vehicle and have valid insurance and driver's license
Job Qualifications
- High School Diploma or equivalent
- Minimum of one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Must be able to operate a motor vehicle and have valid insurance and driver's license
Job Duties
- Represent CAN Community Health's mission, vision, and values in all interactions
- Provide professional, confidential assistance to patients
- Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance
- Verify and update patient insurance information and eligibility during check-in
- Accurately explain billing policies, insurance coverage and patient financial responsibilities
- Ensure compliance with federal and state billing regulations and clinic policies, especially related to CAN's mission
- Collaborate with Revenue Cycle Management Team to resolve discrepancies and ensure payments are posted accurately
- Schedule and confirm patient appointments, managing any necessary follow-up for missing payments
- Respond to patient inquiries regarding billing, insurance and payment in a timely manner
- Assist with other front desk duties including answering phones and managing patient paperwork
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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