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Medical Front Desk Receptionist/Patient Experience Expert I
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $21.00 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive pay
Generous paid pto and sick time
11 paid company holidays
Paid training and certification support
Health Insurance
Dental Insurance
Vision Insurance
paid life insurance
disability plans
Retirement Plan
tuition reimbursement plan
Career growth opportunities
Job Description
CAN Community Health is a well-established nonprofit organization dedicated to providing compassionate and comprehensive health services to individuals affected by HIV, Hepatitis C, STIs, and other infectious diseases. The organization has been recognized repeatedly, having earned the NPT's Best Non-Profit to Work for Award for over six years, which reflects its commitment to creating a supportive and inclusive workplace environment. With a mission centered on improving health outcomes, CAN Community Health passionately serves vulnerable and diverse populations, ensuring access to quality care through a variety of programs and services.\n\nThe Patient Experience Expert I role at CAN Community Health is a... Show More
Job Requirements
- high school diploma or equivalent
- minimum of one year experience in a medical office or front office setting
- knowledge of electronic medical records systems preferred
- must be able to operate a motor vehicle and have valid insurance and driver's license
- must be able to pass a level I and level II background check as required
Job Qualifications
- high school diploma or equivalent
- minimum of one year experience in a medical office or front office setting
- knowledge of electronic medical records systems preferred
- must be able to operate a motor vehicle and have valid insurance and driver's license
Job Duties
- represent CAN Community Health's mission vision and values in all interactions
- provide professional confidential assistance to patients
- accurately collect process and post patient payments including co-pays deductibles and outstanding balance
- verify and update patient insurance information and eligibility during check-in
- accurately explain billing policies insurance coverage and patient financial responsibilities
- ensure compliance with federal and state billing regulations and clinic policies especially related to CAN's mission
- collaborate with Revenue Cycle Management team to resolve discrepancies and ensure payments are posted accurately
- schedule and confirm patient appointments managing any necessary follow-up for missing payments
- respond to patient inquiries regarding billing insurance and payment in a timely manner
- assist with other front desk duties including answering phones and managing patient paperwork
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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