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Medical Front Desk Receptionist/Patient Experience Expert I
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $24.00
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive pay
Paid PTO
Sick Time
Paid holidays
Paid training
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
disability plans
Retirement Plan
Tuition Reimbursement
Voluntary benefit plans
Career growth opportunities
Job Description
CAN Community Health is a dedicated non-profit organization committed to providing comprehensive healthcare services to individuals impacted by HIV, Hepatitis C, STI's, and other infectious diseases. With a strong reputation built over several years, CAN Community Health has been honored with the NPT's Best Non-Profit to Work For Award for more than six years, highlighting its positive work environment and commitment to employee satisfaction. The organization operates with a clear mission and set of values aimed at improving the patient experience and delivering high-quality healthcare and support to vulnerable populations.
CAN Community Health functions primarily as a healthcare... Show More
CAN Community Health functions primarily as a healthcare... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Must be able to operate a motor vehicle and have valid insurance and driver's license
- Must be able to pass a Level I and Level II background check as required
Job Qualifications
- High school diploma or equivalent
- Minimum of one year experience in a medical office or front office setting
- Knowledge of electronic medical records systems preferred
- Ability to operate a motor vehicle with valid insurance and driver's license
Job Duties
- Represent CAN Community Health's mission, vision, and values in all interactions
- Provide professional, confidential assistance to patients
- Accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance
- Verify and update patient insurance information and eligibility during check-in
- Accurately explain billing policies, insurance coverage and patient financial responsibilities
- Ensure compliance with federal and state billing regulations and clinic policies, especially related to CAN's mission
- Collaborate with Revenue Cycle Management team to resolve discrepancies and ensure payments are posted accurately
- Schedule and confirm patient appointments, managing any necessary follow-up for missing payments
- Respond to patient inquiries regarding billing, insurance and payment in a timely manner
- Assist with other front desk duties including answering phones and managing patient paperwork
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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