Medical Front Desk Receptionist, Boston and Springfield, MA
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $32.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
comprehensive total rewards package
Job Description
Commonwealth Care Alliance is a renowned healthcare organization dedicated to providing comprehensive and compassionate care to complex patients, including individuals with disabilities and frail elders. As a leader in integrated care, the company focuses on delivering primary care services through multiple channels like in-home visits, virtual consultations, and clinic-based care. The organization is committed to an interdisciplinary approach, combining the expertise of Advanced Practice Clinicians (APCs), physicians, behavioral health clinicians, nurses, medical assistants, rehab specialists, and administrative personnel to ensure patients receive holistic, coordinated, and high-quality healthcare services. Commonwealth Care Alliance fosters a collaborative environment centered on patient wellness and... Show More
Job Requirements
- High school diploma/GED
- 1-2 years related experience in healthcare or medical office setting
- Knowledge of medical terminology
- Ability to prioritize workload and manage multiple projects simultaneously
- Microsoft Office proficiency
- Ability to problem solve with minimal supervision
- Excellent written and verbal communication skills
- Excellent organizational skills
- Experience with Electronic Medical Records (EMRs)
- Must be a team player
- English language proficiency
- Bilingual in Spanish preferred
- Bilingual in Haitian Creole, Brazilian Portuguese, Portuguese, or any other commonly spoken language preferred
Job Qualifications
- High school diploma/GED
- 1-2 years related experience in a healthcare or medical office setting
- Knowledge of medical terminology
- Excellent written and verbal communication skills
- Excellent organizational skills
- Microsoft Office proficiency including Outlook, Excel, Word, PowerPoint, Teams
- Experience working with Electronic Medical Records (EMRs)
- Ability to prioritize workload and manage multiple projects simultaneously
- Ability to problem solve with minimal supervision
- Able and willing to embrace change to support process improvement initiatives
- Must be a team player
Job Duties
- Intake calls from members, families, caregivers, providers, facilities, and agencies, accurately documenting in the medical record and routing appropriately
- Coordinate outgoing referrals to VNA agencies and specialists by ensuring external facilities receive required paperwork in a timely manner, follow-up to ensure acceptance and assist with scheduling appointments for our patients when needed
- Schedule appointments for patients including coordinating new patient visits, annual physicals, and hospital discharge follow-ups following practice protocols and/or expectations
- Provide front desk support when scheduled, including but not limited to checking patients in and out for their visits, completing insurance eligibility checks, and contacting transportation when needed
- Draft correspondence as requested by care team such as Jury Duty letters, Utility shutoff protection letters, and Letters of Medical Necessity
- Obtain medical records or discharge summaries for patients as needed from outside facilities
- Monitor incoming faxes and save documents appropriately in the medical record, routing appropriately for review/signature/completion based on the type of document
- Complete reminder calls for upcoming visits
- Fax documents and/or prescription orders to pharmacies at request of clinicians
- Conduct test calls via telehealth technologies (video, chat) to ensure patients are able to connect successfully for telehealth appointments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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