Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Competitive compensation packages
paid national holidays
floating holidays
Paid Time Off
medical benefits
Dental benefits
vision benefits
401K Savings Plan
Paid parental bonding leave
Employee Referral Bonus Program
Mentorship programs
Job Description
Hanger, Inc. is a leading provider specializing in orthotic and prosthetic (O&P) services and products. With over 160 years of clinical excellence and innovation, Hanger has established itself as the premier company in the O&P industry, offering the most advanced solutions and a range of clinically differentiated programs dedicated to superior patient care. The company’s commitment to empowering human potential is reflected through its comprehensive services that improve the mobility and quality of life for thousands of patients nationwide. As the largest owner and operator of O&P patient care clinics, Hanger's Patient Care segment ensures direct patient engagement and care,... Show More
Job Requirements
- High school diploma or equivalent combination of education and experience required
- be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred
- less than one year of customer service, administrative or related experience required
- experience in a receptionist position or medical front office procedures preferred
- must have or be eligible to obtain a valid driver’s license and driving record within company’s Motor Vehicle Safety Policy and Procedures
Job Qualifications
- High school diploma or equivalent combination of education and experience
- good fit for the job as determined by Talent Sorter assessment preferred
- less than one year of customer service, administrative or related experience
- experience in receptionist position or medical front office procedures preferred
- ability to key 30 words per minute with accuracy
- strong interpersonal, oral and written communication skills
- ability to work with handicapped individuals
- understanding of Alpha filing system
- understanding of medical reimbursement and terminology preferred
- ability to use Windows-based software and email
- ability to use office equipment such as facsimile machines, calculator, postage machine, copier
- act with integrity, honesty, transparency, and respect
- keep patient at center of all activities
- foster collaboration and constructive dialogue
- continuously innovate solutions
- focus on superior outcomes and excellent results
Job Duties
- Welcome people as they enter the clinic
- communicate anticipated wait times and/or delays
- check-in patients including verification of demographic and insurance information
- complete patient registration from walk-in patients
- collect all patient out of pocket responsibilities such as deductibles, copays, co-insurance
- schedule next appointment for patients at check out including cast and measure, delivery, follow up, or prosthetic care plan appointments
- answer incoming calls
- act as a concierge of clinic services including assistance in patient experience programs, support groups, and other resources
- assist revenue cycle management team as needed in obtaining missing or additional information from patients
- maintain accurate and complete electronic healthcare records on patients
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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