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Medical Equipment Customer Service Representative
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee recognition programs
competitive compensation
growth opportunities
Job Description
Rotech Healthcare Inc. is a distinguished leader in the home healthcare industry, specializing in providing high-quality durable medical equipment and patient care solutions across the United States. With hundreds of locations spanning 45 states, Rotech Healthcare Inc. is committed to empowering patients by offering ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other vital home medical equipment. The company prides itself on delivering exceptional service and compassionate support, ensuring patients can manage their health safely and comfortably within their home environments. By focusing on independence, comfort, and active living, Rotech has established itself as a trusted partner... Show More
Job Requirements
- High school diploma or GED equivalent
- one year of related work experience preferred
- experience in home healthcare, medical billing, or insurance verification preferred
- ability to interpret and respond to various forms of communication
- capable of working independently and with a team
- demonstrated problem-solving and organizational skills
- excellent verbal and written communication skills in English
- maintain confidentiality and discretion
- strong attention to detail and multi-tasking abilities
- valid driver’s license with a clean driving record when applicable
- background check
- drug screening when applicable
- compliance with healthcare facility credentialing process when applicable
Job Qualifications
- High school diploma or GED equivalent
- one year of related work experience preferred
- experience in home healthcare, medical billing, or patient intake preferred
- familiarity with insurance verification and reimbursement practices
- knowledge of medical terminology and durable medical equipment is a plus
- ability to interpret and respond to verbal, written, and visual communication
- capable of working independently and collaboratively within a team
- demonstrated problem-solving, time management, and organizational skills
- excellent verbal and written communication skills in English
- maintain confidentiality and handle sensitive information with discretion
- strong attention to detail and ability to multi-task effectively
Job Duties
- Ability to work cooperatively with others
- assist with office operations including supply monitoring, deposits, and batch reporting
- collaborate with outside agencies to resolve patient issues and ensure continuity of care
- communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries
- coordinate documentation and service setup for respiratory products and medical equipment
- deal politely with patients and referral sources
- maintain organized records and referral logs in compliance with JCAHO and company standards
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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