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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
competitive compensation
opportunities for growth
supportive work environment
Job Description
Rotech Healthcare Inc. is a leading national provider of home healthcare products and services, committed to enhancing patient care by empowering individuals to manage their health from the comfort of their own homes. Established as a trusted partner in the medical community, Rotech specializes in offering a comprehensive range of durable medical equipment, including ventilators, oxygen therapy, sleep apnea treatment devices, wound care solutions, and diabetic supplies. With hundreds of locations spread across 45 states, Rotech Healthcare has built its reputation on delivering superior products paired with compassionate, patient-focused support. Our dedicated team of clinicians, technicians, and healthcare administrators work... Show More
Job Requirements
- High school diploma or GED equivalent
- one year of related work experience preferred
- experience in home healthcare, medical billing, or insurance verification preferred
- ability to work cooperatively with others
- ability to interpret and respond to verbal, written, and visual communication
- capability to work independently and as part of a team
- excellent problem-solving, time management, and organizational skills
- excellent verbal and written communication skills in English
- ability to maintain confidentiality and handle sensitive information discreetly
- strong attention to detail and ability to multi-task
- ability to lift and carry office and patient equipment up to 35 lbs
- valid driver’s license with clean driving record when applicable
- willingness to drive company vehicle and make home deliveries
- ability to sit, stand, walk, talk, and listen for extended periods
- ability to handle regular contact with patients and manage exposure to contagious pathogens
- required to pass background check and drug screening when applicable
- compliance with healthcare facility credentialing when applicable
Job Qualifications
- High school diploma or GED equivalent
- one year of related work experience preferred
- experience in home healthcare, medical billing, or patient intake preferred
- familiarity with insurance verification and reimbursement practices
- knowledge of medical terminology and durable medical equipment is a plus
- ability to interpret and respond to various forms of communication including verbal, written, and visual
- capable of working independently and collaboratively within a team
- demonstrated problem-solving, time management, and organizational skills
- excellent verbal and written communication skills in English
- maintain confidentiality and handle sensitive information with discretion
- strong attention to detail and ability to multi-task effectively
Job Duties
- Work cooperatively with others
- assist with office operations including supply monitoring, deposits, and batch reporting
- collaborate with outside agencies to resolve patient issues and ensure continuity of care
- communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries
- coordinate documentation and service setup for respiratory products and medical equipment
- deal politely with patients and referral sources
- maintain organized records and referral logs in compliance with JCAHO and company standards
- manage patient intake and verify insurance coverage including Medicare, Medicaid, and private payers
- manage several tasks at once
- cover on call duties, drive a company vehicle and make deliveries to patients’ homes
- prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork
- provide technical assistance and support for walk-in and retail equipment requests
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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