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Medical Equipment Customer Service Representative
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
On-call
Benefits
Opportunities for advancement
Job Description
Rotech Healthcare Inc. is a nationally recognized leader in the home healthcare industry, specializing in the provision of durable medical equipment and respiratory services. With a comprehensive range of solutions including ventilators, oxygen therapy, sleep apnea treatment, wound care, and diabetic supplies, Rotech Healthcare empowers patients to manage their health independently and comfortably from their own homes. The company operates hundreds of locations across 45 states, ensuring that patients have reliable access to high-quality products and compassionate support. Rotech's commitment to excellence in healthcare service delivery is reflected in its patient-centered approach, which seeks to improve the quality of life... Show More
Job Requirements
- High school diploma or GED equivalent
- one year of related work experience preferred
- experience in home healthcare, medical billing, or insurance verification preferred
- familiarity with insurance verification and reimbursement practices
- knowledge of medical terminology and durable medical equipment is a plus
- ability to interpret and respond to various forms of communication
- capable of working independently and collaboratively within a team
- demonstrated problem-solving, time management, and organizational skills
- excellent verbal and written communication skills in English
- maintain confidentiality and handle sensitive information with discretion
- strong attention to detail and ability to multi-task effectively
Job Qualifications
- High school diploma or GED equivalent
- one year of related work experience preferred
- experience in home healthcare, medical billing, or patient intake preferred
- familiarity with insurance verification and reimbursement practices
- knowledge of medical terminology and durable medical equipment is a plus
- ability to interpret and respond to verbal, written, and visual communication
- capable of working independently and collaboratively within a team
- demonstrated problem-solving, time management, and organizational skills
- excellent verbal and written communication skills in English
- maintain confidentiality and handle sensitive information with discretion
- strong attention to detail and ability to multi-task effectively
Job Duties
- Work cooperatively with others
- assist with office operations including supply monitoring, deposits, and batch reporting
- collaborate with outside agencies to resolve patient issues and ensure continuity of care
- communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries
- coordinate documentation and service setup for respiratory products and medical equipment
- deal politely with patients and referral sources
- maintain organized records and referral logs in compliance with JCAHO and company standards
- manage patient intake and verify insurance coverage including Medicare, Medicaid, and private payers
- manage several tasks at once
- may be required to cover on call, drive a company vehicle and make deliveries to patient's homes
- prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork
- provide technical assistance and support for walk-in and retail equipment requests
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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