Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee recognition programs
competitive compensation
Career advancement opportunities
supportive work environment
Job Description
Rotech Healthcare Inc. is a national leader in the home healthcare industry, specializing in the provision of durable medical equipment and respiratory services. Established as a trusted partner in patient care, Rotech offers a wide range of products including ventilators, oxygen therapy, sleep apnea treatment, wound care supplies, diabetic solutions, and much more. With a robust network of hundreds of locations spread across 45 states, Rotech is dedicated to empowering patients to manage their health effectively from the comfort and safety of their own homes.
The company's mission centers on delivering high-quality products, exceptional customer service, and compassionate... Show More
The company's mission centers on delivering high-quality products, exceptional customer service, and compassionate... Show More
Job Requirements
- High school diploma or GED equivalent
- ability to work cooperatively with others
- experience in managing patient intake and insurance verification
- proficient with office operations such as supply monitoring and batch reporting
- strong communication skills to liaise with patients, caregivers, referral sources, and internal teams
- organizational skills to maintain records compliant with JCAHO and company standards
- ability to multitask effectively
- dependable with predictable and regular attendance
- valid driver’s license and clean driving record (when applicable)
- ability to lift and carry equipment weighing minimum 35 lbs
- willingness to work on-call and make home deliveries
- pass background check and drug screen
- compliance with healthcare facility credentialing process when applicable
Job Qualifications
- High school diploma or GED equivalent
- one year of related work experience preferred
- experience in home healthcare, medical billing, or patient intake preferred
- familiarity with insurance verification and reimbursement practices
- knowledge of medical terminology and durable medical equipment is a plus
- ability to interpret and respond to various forms of communication (verbal, written, visual)
- capable of working independently and collaboratively within a team
- demonstrated problem-solving, time management, and organizational skills
- excellent verbal and written communication skills in English
- maintain confidentiality and handle sensitive information with discretion
- strong attention to detail and ability to multi-task effectively
- proficiency with email transmission and communication
- internet navigation and research skills
- familiarity with Microsoft applications including Outlook, Word, and Excel
- experience with office equipment including fax machines, copiers, printers, phones, and computers and/or tablets
Job Duties
- Ability to work cooperatively with others
- assist with office operations including supply monitoring, deposits, and batch reporting
- collaborate with outside agencies to resolve patient issues and ensure continuity of care
- communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries
- coordinate documentation and service setup for respiratory products and medical equipment
- deal politely with patients and referral sources
- maintain organized records and referral logs in compliance with JCAHO and company standards
- manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers)
- manage several tasks at once
- may be required to cover on call, drive a company vehicle and make deliveries to patient's homes
- predictable and regular attendance (arrive to work on time)
- prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork
- provide technical assistance and support for walk-in and retail equipment requests
- performs other duties as assigned
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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