Job Overview
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Our company is a well-established aviation services provider dedicated to offering exceptional passenger experiences and seamless operations at the airport. As a prominent player in the airline ground services industry, we pride ourselves on maintaining the highest standards of customer service, safety, and efficiency to ensure every traveler embarks on their journey with confidence and satisfaction. We are committed to innovation, continuous improvement, and fostering a workplace where safety and professionalism are paramount. We serve a broad range of clients and handle diverse operational scenarios, from routine check-ins to managing complex travel documentation and special needs assistance, making us a... Show More
Job Requirements
- Must be 18 years of age
- Must have a high school diploma or equivalent
- Must pass all pre-employment testing including drug testing and physical examination
- Must be able to speak, read and write in English proficiently
- Must be available and flexible to work variable shifts including weekends and holidays
- Must be able to stand for long periods at ticket counters and gate check-in areas
- Will be exposed to respiratory irritants such as jet fumes
- Must pass FBI criminal background check and obtain a customs seal
- Must successfully complete and pass the initial new hire classroom and on-the-job training
- Must have strong verbal and written communication skills
- Knowledge of computer software programs
Job Qualifications
- Must be 18 years of age
- Must have a high school diploma or equivalent
- Must have strong verbal and written communication skills
- Knowledge of computer software programs
- Ability to speak, read and write in English proficiently
- Positive and upbeat personality
- Ability to stand for long periods at ticket counters and gate check-in areas
- Must be available and flexible to work variable shifts including weekends and holidays
- Successful completion of new hire classroom and on-the-job training
Job Duties
- Oversee gate and counter operations ensuring first-class guest experience
- Comfortably and continuously move or lift customer luggage averaging 50 pounds including some exceeding 75 pounds
- Ensure accuracy of all weight and balance requirements
- Promptly handle all customer service complaints focusing on positive resolution
- Complete all check-in procedures including handling reservations, ticketing, seating assignments, airport announcements and checking international documentation
- Assist customers with special needs and unaccompanied minors
- Operate jet ways requiring work at heights and responsible for opening and closing aircraft doors
- Read and interpret aircraft loading manifests and baggage and cargo routing tags
- Ensure safe and secure operations in accordance with health, safety, security and government statutory requirements
- Train new Passenger Service Agents
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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