Masselows Server

Spokane, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $10.75 - $18.25

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

Masselow's Steakhouse is a premier dining establishment located within the Northern Quest Resort & Casino, known for delivering an upscale, fine-dining experience combined with the welcoming hospitality that reflects the rich traditions of the Kalispel Tribe of Indians. Northern Quest Resort & Casino is a highly regarded destination that offers guests not only luxurious lodging and entertainment but also a variety of exquisite dining choices, with Masselow's Steakhouse standing out as a signature restaurant.

Masselow's Steakhouse prides itself on exceptional quality in both cuisine and service, making it a popular choice for guests seeking a memorable and sophisticated dining e... Show More

Job Requirements

Ability to obtain and maintain a Kalispel Tribal Work Permit
Washington State Food Handler Permit - must obtain within 14 days of start date
Hepatitis A vaccination
Mandatory Alcohol Server Training (MAST) certification - must obtain within 60 days of start date
Available and willing to work nights, weekends and holidays as required

Job Qualifications

High school diploma or general education degree (GED) preferred
One to three months related experience and/or training helpful
Experience working as a waiter/waitress preferred
Must possess excellent customer relations and customer service skills
Ability to handle cash and give proper change
Skill in identifying and resolving problems under pressure conditions
Ability to learn and operate the POS system

Job Duties

Use the Point-of-Sale (POS) system as trained
Greet guests in a Kalispel friendly manner - smiling and with an upbeat attitude
Explain any specials in detail and mention what items appear most appealing that day
Take their beverage and deliver while they are reviewing their menu choices
Take food orders in the proper sequence (by seat number)
Clear all dishes & glassware from their table (politely asking if they are finished)
Present the guest check explaining the process
Collect payment from the guest and provide change when necessary
Provide constant, attentive and friendly service to all guests
Educate the guests about the daily specials and answer any questions they may have
Be knowledgeable about wine and be prepared to answer guest questions about wine pairing
Communicate with your supervisor to resolve any guest questions in a timely manner
Keep payments orderly and neat throughout your shift
Sell beverages and alcohol beverages, plus refill beverages
Maintain assigned sections and workstations
Assist other servers with all of the above to ensure total Teamwork
Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level
Maintain a clean and stocked server station
Correctly perform all necessary paper and bookwork at shifts end
Relay any complaints, problems or positive remarks to shift supervisor
Maintains confidential daily record keeping of tips
Attend all training meetings
Assist in other projects, as directed
May be required to be a panelist for the Internal Review board Hearings
Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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