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Marriott Springfield Downtown - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $18.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Our hotel, conveniently located in downtown Springfield, offers an inviting atmosphere perfect for family vacations, romantic getaways, and business travelers alike. The property boasts spacious rooms equipped with complimentary Wi-Fi access, convenient plug-in panels for streaming media, and plush bedding to ensure every guest's comfort. Guests can enjoy a variety of dining options, including a full-service restaurant and an award-winning sports bar, making dining both delightful and accessible. For events and gatherings, the hotel provides classically-designed meeting and event venues ideal for corporate functions, weddings, and social galas. Supported by an experienced staff, including expert planners and caterers, the hotel... Show More

Job Requirements

  • High school diploma or equivalent
  • experience in a hotel or related field preferred
  • familiarity with hotel management software
  • excellent communication skills
  • ability to think quickly and solve problems
  • strong organizational skills
  • customer service oriented

Job Qualifications

  • High school diploma or equivalent
  • previous experience in a hotel or related hospitality field preferred
  • proficiency with hotel management software
  • strong communication and interpersonal skills
  • ability to multitask and work in a fast-paced environment
  • basic knowledge of Microsoft Office suite

Job Duties

  • Greet guests warmly and provide excellent customer service
  • manage check-in and check-out processes efficiently
  • handle guest inquiries and requests promptly
  • coordinate with other hotel departments to ensure smooth operations
  • resolve guest complaints and problems quickly and effectively
  • maintain accurate reservation and billing records
  • multitask effectively between reservations, guest services, and administrative duties

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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