Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
The Auburn Hills Marriott Pontiac is a distinguished hotel that perfectly blends comfort, convenience, and contemporary style to offer guests an exceptional experience. Recently, the hotel has undergone significant renovations, including the lobby, meeting spaces, and the introduction of a brand new restaurant, Woodward's. This upscale establishment is strategically located just off highway I-75, providing unparalleled access to a variety of attractions and dynamic destinations surrounding Auburn Hills, Michigan. Guests can enjoy easy visits to local highlights such as the Detroit Zoo, M1 Concourse, Bloomfield Hills, and Somerset Mall. It's also an ideal location for business travelers due to its... Show More
Job Requirements
- Three to six months related experience or equivalent combination of training and experience
- alcohol awareness certification
- ability to read, write, and speak the English language
- ability to identify and resolve problems in a timely manner
- ability to manage difficult or emotional customer situations
- ability to maintain a high level of professionalism
- knowledge of and ability to interpret and follow policies and procedures
- knowledge of and ability to adhere to safety and security procedures
- ability to present and express ideas and information clearly and concisely
- ability to meet work schedule demands and punctuality
- flexibility to work outside regular hours as needed
Job Qualifications
- Three to six months related experience or equivalent combination of training and experience
- alcohol awareness certification (must comply with state regulations)
- ability to read, write, and speak the English language
- ability to identify and resolve problems in a timely manner, develops alternative solutions and uses reason even when dealing with emotional topics
- ability to manage difficult or emotional customer situations, includes the ability to respond promptly to customer needs and requests for service and assistance
- ability to maintain a high level of professionalism, treats others with respect and consideration regardless of their status or position
- knowledge of and ability to appropriately interpret and follow policies and procedures
- knowledge of and ability to adhere to safety and security procedures, reports potentially unsafe conditions, uses equipment and materials properly
- ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written
- ability to meet the demands of the work schedule, be at work and on time, may occasionally require the ability to work outside of regularly scheduled hours, schedules may vary based on business need
Job Duties
- Stock the bar with drinks, garnishes, and glassware
- maintain a clean working environment
- assist bar services by organizing supplies, cleaning stations/bar-top/tables, and inventory record keeping
- may assist serving customers and guests as directed by bartenders and/or bar management
- interact and occasionally have unsupervised contact with guests and/or colleagues
- access and control sensitive areas in the hotel premises, including the Hotel Safe and secured file cabinets
- maintain a high level of trust and responsibility
- represent the company with a level of reputation and good character as well as exercise sound judgement
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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