Marriott Kansas City Country Club Plaza - Front Desk Manager
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
term life insurance
Paid Time Off
Employee assistance program
401k plan
Job Description
Aimbridge Hospitality is a leading global hospitality management company committed to delivering exceptional guest experiences across a diverse portfolio of upscale hotels and resorts. Known for its dedication to quality service and operational excellence, Aimbridge Hospitality manages prestigious properties that cater to both business and leisure travelers. One such property is the Kansas City Marriott Country Club Plaza, a refined hotel that offers luxurious accommodations, state-of-the-art amenities, and convenient access to local attractions including the Uptown Theater, Sprint Center, Westport, and the Kansas City Art Institute. This hotel provides guests with a home away from home experience featuring chic rooms... Show More
Job Requirements
- Education level of two year college degree with three or more years of related experience or four year college degree with at least one year of related experience
- Minimum of five years progressive experience in a hotel or related field with demonstrated supervisory capabilities
- Proficiency in Windows operating systems spreadsheets and word processing software
- Strong problem solving skills and the ability to handle stressful and high pressure situations calmly
- Possession of a valid state driver’s license
- Excellent communication and interpersonal skills
Job Qualifications
- Two year college degree with three or more years of related experience or four year college degree with at least one year of related experience
- Five plus years of progressive experience in a hotel or related field with supervisory experience
- Proficient in Windows operating systems spreadsheets and word processing
- Effective in handling stressful high pressure situations while maintaining composure and objectivity
- Valid driver’s license from the applicable state
Job Duties
- Deliver standout service from check-in to check-out making sure every guest feels welcomed heard and cared for throughout their stay
- Motivate coach and guide your team to shine keeping standards high procedures smooth and morale even higher
- Spot issues before they happen and solve problems like a pro maintaining seamless operations and guest satisfaction
- Maximize room revenue with smart rate strategies and keep communication clear and effective with guests and team
- Oversee front desk operations ensuring accuracy in guest billing reservations and compliance with hotel policies
- Train new front desk staff on best practices customer service standards and operational procedures
- Collaborate with other hotel departments to ensure guest needs are met and exceptional service is delivered
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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