Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Our premier hotel, strategically located just minutes from Lucas Oil Stadium and other notable attractions, offers a unique blend of comfort and convenience for its guests. As a top-tier hospitality establishment, we pride ourselves on delivering exceptional guest experiences through our well-appointed accommodations, excellent dining options, and a host of recreational amenities. Guests can indulge in a variety of popular entrees at our on-site Skylight Bistro & Bar, which features fresh Indiana ingredients for both breakfast and dinner. After savoring the flavors, guests can retreat to their comfortable rooms equipped with plush bedding, high-tech flat-screen TVs with premium channels and... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Excellent communication skills
- Ability to work under pressure
- Strong problem-solving skills
- Ability to use basic arithmetic
- Professional appearance
- Ability to work flexible hours
- Knowledge of customer service principles
Job Qualifications
- High school diploma or equivalent
- College coursework in related field helpful
- Experience in a hotel or related field preferred
- Ability to convey information and ideas clearly
- Ability to evaluate and select alternative courses of action quickly and accurately
- Ability to work well in stressful, high pressure situations
- Effective problem handling skills including anticipating and solving issues
- Effective listening, understanding, and clarifying skills
- Ability to understand financial information and perform basic arithmetic
- Ability to maintain composure and objectivity under pressure
Job Duties
- Approach all encounters with guests and employees in a friendly, service oriented manner
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag
- Maintain regular attendance in compliance with Aimbridge Hospitality standards
- Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations
- Greet and welcome all guests approaching the Front Desk
- Assist front office manager with hiring and training
- Coordinate special events or special projects as assigned
- Assist guests with problems related to hotel services
- Arrange transportation needs for guests
- Respond to inquiries with accurate information about hotel features, services, and assistance
- Stay knowledgeable of daily functions, VIPs, and special events
- Provide information on local area and arrange tours
- Be familiar with Aimbridge Hospitality policies, house rules, and hospitality terminology
- Assist in emergency procedures as required
- Handle check-ins and check-outs efficiently and courteously
- Operate Front Desk computer system proficiently
- Maintain attentive, friendly, helpful, and courteous behavior
- Ensure logging and delivery of packages, mail, and messages
- Use proper two-way radio etiquette when communicating with employees
- Attend management meetings
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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