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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
AD&D insurance
401(k)
Employee assistance program
Disability insurance
Paid Time Off
Vision Insurance
Job Description
Marriott Austin North is a distinguished hotel located just north of downtown Austin, Texas. As part of the globally recognized Marriott brand and Aimbridge Hospitality, this establishment prides itself on delivering exceptional guest service, personalized experiences, and maintaining a welcoming and dynamic environment for both guests and team members. Situated strategically near major transit routes like I-35 and US 183, the hotel integrates accessibility with comfort, allowing guests and staff convenient transport options via local public transit services such as CapMetro. Marriott Austin North stands out not only for its accommodations but also for its commitment to fostering professional growth... Show More
Job Requirements
- Bachelor's degree in business or hospitality management with progressive front office management experience
- Associate's degree acceptable with 3 years of front office management experience
- Experience managing teams of at least 3 full-time associates or equivalents
- Ability to perform administrative, executive, or professional tasks over 50 percent of the time
- Ability to exercise discretion and independent judgment over 50 percent of the time
- Certification or knowledge of property management systems such as OnQ PMS
- Ability to respond and be certified for emergency situations
- Excellent communication and interpersonal skills
- Commitment to guest satisfaction and staff development
Job Qualifications
- Bachelor's degree in business or hospitality management with at least 5 years of progressive front office management experience in a 500+ room hotel with meeting space preferred
- Applicable associate's degree with at least 3 years of front office management experience required
- Specific brand experience/OnQ PMS certification preferred
- Previous director level experience preferred
- Strong leadership and management skills
- Excellent guest service and communication skills
Job Duties
- Directs and administers all guest services operations including guest service and registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and profitability, brand marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation
- Monitors and develops associate performance including supervision, professional development, scheduling, counseling, evaluations, and delivering recognition and reward
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues, and implements improvements
- Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and revenue
- Implements and monitors all corporate marketing programs
- Ensures associates have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area knowledge
- Runs and completes daily reports, analyzes data, and makes decisions based on data
- Resolves guest issues and concerns to guest satisfaction
- Recruits, interviews, and trains associates
- Participates in the Property Manager on Duty program
- Certified to respond to emergencies including operation of fire panel and communication with emergency personnel
- Completes tasks or projects as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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