Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Marriott Austin North is a distinguished full-service hotel located just north of downtown Austin, Texas. Nestled conveniently near major highways I-35 and US 183, the hotel benefits from excellent public transit access via CapMetro, making it easily accessible for guests and staff alike. The hotel is part of Aimbridge Hospitality, a company who is deeply committed to fostering professional growth and development for its employees. Marriott Austin North prides itself on delivering exceptional guest experiences marked by personalized service, thoughtful amenities, and a warm, inviting atmosphere. With over 500 rooms and versatile meeting spaces, the hotel is equipped to accommodate... Show More
Job Requirements
- Bachelor’s degree in business or hospitality management or associate’s degree with relevant experience
- minimum 3 years of front office management experience in a large hotel setting
- proficiency with property management systems such as OnQ
- ability to direct at least 3 full-time associates or equivalents
- strong leadership and supervisory skills
- excellent communication and interpersonal skills
- availability to work varying hours as needed
- certification or ability to be certified for emergency response
- discretion and independent judgment in executing administrative and executive duties
Job Qualifications
- Bachelor’s degree in business or hospitality management
- at least 5 years of progressive front office management experience in a 500+ room hotel with meeting space preferred
- applicable associate’s degree with at least 3 years of front office management experience required
- specific brand experience and OnQ (property management system) certification preferred
- previous director level experience preferred
Job Duties
- Directs and administers all guest services operations including guest registration, room inventory and availability, guest service standards and initiatives, product quality, cost controls and profitability, brand marketing initiatives, systems use and management, budgeting and forecasting, department management, policy implementation and enforcement, and meeting facilitation
- monitors and develops associate performance including supervision, professional development, scheduling, counseling, evaluations, and recognition
- monitors and assesses service and satisfaction trends, evaluates and addresses issues, and makes improvements
- initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and revenue
- implements and monitors all corporate marketing programs
- ensures associates have current knowledge of hotel products, services, facilities, events, pricing, policies, and local area knowledge
- runs and completes daily reports, analyzes data, and makes decisions
- resolves guest issues and concerns to guest satisfaction
- recruits, interviews and trains associates
- participates in the Property Manager on Duty program
- certified to respond to emergencies including operation of fire panel and communication with emergency responders
- completes tasks or projects as assigned or required
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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