Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Marriott Austin North is a premier hotel located just north of downtown Austin, Texas, known for its commitment to delivering exceptional guest service and memorable experiences. As part of the Marriott brand, the hotel is dedicated to maintaining a high standard of personalized service, thoughtful amenities, and a welcoming atmosphere for guests from around the world. Positioned conveniently near major highways I-35 and US 183, the hotel enjoys excellent access to various public transit routes serviced by CapMetro, making it an accessible destination for travelers. Marriott Austin North not only offers a vibrant environment for visitors but also provides an... Show More
Job Requirements
- Bachelor’s degree in Business or Hospitality Management preferred
- Associate’s degree with at least 3 years of front office management experience required
- Minimum 5 years progressive front office management experience in a 500+ room hotel preferred
- Specific brand experience and OnQ PMS certification preferred
- Ability to work extended hours as needed
- Certified to respond to emergencies including fire panel operation and communication with emergency personnel
- Ability to supervise and direct the work of at least 3 full-time associates or equivalents
- Excellent problem-solving and decision-making skills
Job Qualifications
- Bachelor’s degree in Business or Hospitality Management preferred
- Associate’s degree with relevant experience acceptable
- At least 5 years of progressive front office management experience in a 500+ room hotel with meeting space preferred
- At least 3 years of front office management experience required with applicable associate’s degree
- Specific brand experience and OnQ (PMS - property management system) certification preferred
- Previous director level experience preferred
- Proven leadership and team development skills
- Strong financial acumen and analytical abilities
- Excellent communication and interpersonal skills
Job Duties
- Directs and administers all guest services operations including guest service and registration check-in/check-out, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitors and develops associate performance including supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
- Monitors and assesses service and satisfaction trends, evaluates and addresses issues, and makes improvements accordingly
- Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Implements and monitors all corporate marketing programs
- Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Runs and completes daily reports, analyzes data and makes decisions based on data
- Resolves guest issues and concerns to guest satisfaction
- Recruits, interviews and trains associates
- Participates in the Property Manager on Duty program
- Is certified to respond to emergencies including but not limited to the operation of the fire panel, communication with emergency personnel such as police and fire department
- Completes tasks or projects as assigned or as required
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Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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