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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Benefits
free park admission
Discounts on park admission tickets and passes
park discounts on food
Merchandise
Etc.
Scholarship Opportunities
exclusive employee events
Giveaways
Job Description
Busch Gardens is a premier theme park known for its exhilarating rides, immersive animal exhibits, and vibrant entertainment offerings. Located in Tampa, Florida, Busch Gardens is a leading destination that combines thrilling adventures with the wonders of nature, creating an unforgettable experience for guests of all ages. As part of SeaWorld Parks & Entertainment, the park is committed to delivering world-class guest services and fostering a positive and inclusive environment for its visitors and employees alike. The park prides itself on its dedication to creating lasting memories filled with joy, excitement, and learning opportunities for families and thrill-seekers from around... Show More
Job Requirements
- Minimum of two years experience in hospitality or guest services
- bachelor’s degree preferred but not required
- demonstrated sales experience
- strong interpersonal and communication skills
- ability to work flexible hours including weekends, evenings and holidays
- friendly and approachable personality
- ability to handle multiple guest inquiries and provide clear information
- willingness to maintain a clean and organized work area
- positive attitude and team-oriented mindset
Job Qualifications
- Two plus years of experience in a hospitality or guest services role (customer service, guest relations, hotel front desk)
- bachelor’s degree in communications, marketing or hospitality a plus
- sales experience, comfortable with selling upgrades and in park experiences to guests
- outgoing, approachable, personable and friendly demeanor
- excited and open to interacting with Busch Gardens’ most loyal and valued pass members holders
- outstanding communications skills
- ability to convey messages clearly and persuasively
- willing to work a flexible schedule including weekends, evenings and holidays
Job Duties
- Greet guests at reception area and verify passholder membership
- interact with guests, answering questions, selling incremental experiences and upgrades
- assist with in-park communication and messaging surrounding events, offers, tours, upgrades etc.
- assist guests in park, at in-park kiosks, answer questions and give directions
- respond to guests in a timely manner and ultimately drive a positive recovery/sentiment within the community
- monitor, track, and report on and provide insights on our pass members
- build relationships with guests and annual pass holder community as a whole
- nurture a stronger sense of community among pass holders
- keep Pass Member Landing area clean and organized
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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