Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $52,900.00 - $88,500.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
vacation
sick leave
Team Member Travel Program
Job Description
Riviera Beach House is a distinguished boutique hotel located in the beautiful city of Santa Barbara, known for its exquisite blend of Riviera style and the dynamic Santa Barbara culture. This property uniquely combines the charm of a luxury-minded boutique destination with the warmth and vibrancy of a coastal lifestyle resort. Riviera Beach House offers guests an unforgettable experience that balances upscale accommodations, personalized service, and a strong sense of community. The hotel prides itself on building meaningful connections with both guests and the local community, positioning itself as a premier choice for travelers seeking an authentic and boutique stay... Show More
Job Requirements
- Ability to work 5-6 days per week, including nights and weekends
- frequent walking, standing, driving, and lifting up to 35 lbs
- travel required for sales calls and trade shows
- hands-on presence throughout the property and community
- maintain a professional, polished appearance and positive brand representation
- prioritize safety and security at all times
- passion for travel, art, design, and hospitality strongly preferred
- demonstrate genuine hospitality and leadership by example
- must be aware of the importance of safety and endeavor to be conscious of safety and security at all times
- maintain friendly and courteous demeanor
Job Qualifications
- Minimum 1 year hotel sales or marketing experience, or similar experience in tourism, lifestyle hospitality, dining, or experiential luxury brands
- boutique hotel or hospitality experience preferred
- knowledge of food and beverage, events, and experiential programming preferred
- strong written and verbal English communication skills
- excellent presentation, organization, and interpersonal skills
- ability to prioritize, multitask, and make sound decisions
- strong relationship-building and client management skills
- proficient in Word, Excel, and PowerPoint
- basic accounting knowledge
Job Duties
- Solicit, book, and service group rooms, weddings, buyouts, meetings, and leisure business
- proactively generate new business through outside sales calls, networking, trade shows, and community involvement
- maintain and grow existing accounts while qualifying new accounts
- conduct minimum sales activity quotas
- audit, train, and role-play with front desk agents to improve sales conversion
- develop relationships with comp set and local businesses to expand opportunities
- confirm bookings following rate and availability guidelines
- track leads, trace follow-ups, and provide weekly and monthly sales reports
- identify return guests and opportunities to extend stays
- support Sunday night stay-over and shoulder-night initiatives
- manage a monthly content calendar in collaboration with corporate marketing
- perform quality control throughout the property and across all guest touchpoints to ensure brand alignment
- develop partnerships with local businesses and experiences including wine tastings, wellness offerings, and adventure travel such as surfing, biking, sailing, and vineyards
- capture and share on-brand content for social, web, and promotional use
- work with PR teams to manage media and influencer stays, host FAM trips and press visits, respond to press and public inquiries
- promote Riviera Beach House as a pop-up venue and event destination
- review and audit sales flyers, discount perks, and promotional materials
- collaborate with website agency to maintain accurate and current website content
- act as Manager on Duty (MOD) during weekends and busy periods as needed
- create and support special events and activations including evenings and weekends
- serve as a concierge and experience manager, connecting with guests on property
- build guest loyalty and positive reviews through personalized service, special amenities and anticipation of guest needs
- ensure hotel appearance, atmosphere, and service align with brand standards
- promote a positive, high-energy, guest-focused team culture
- quantify results and ensure team adherence to sales and service strategy
- maintain competitive knowledge of local hotels, rates, and positioning within comp set
- collaborate with corporate marketing and ownership to ensure brand alignment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality employers and applicants.
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