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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,100.00 - $56,500.00
Work Schedule
Standard Hours
Benefits
competitive salary
Educational opportunities
Comprehensive benefits package
Equal Opportunity Employer status
drug-free workplace
supportive work environment
Training and development opportunities
Job Description
Croasdaile Village is a renowned Continuing Care Retirement Community (CCRC) dedicated to providing exceptional services designed to foster an abundant and fulfilling life for its residents. At Croasdaile Village, the well-being and growth of both residents and staff are paramount. The community invests heavily in supporting, training, and retraining its employees, ensuring they possess the skills and knowledge needed to excel in their roles. This approach underscores the commitment of Croasdaile Village to quality care and continuous improvement. As a part of its commitment, the establishment offers competitive salaries, extensive educational opportunities, and a comprehensive benefits package to its employees.... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of three years related administrative or marketing experience preferred
- Proficiency in Microsoft Office applications
- Experience with Salesforce or similar CRM software preferred
- Strong communication and interpersonal skills
- Ability to multitask and prioritize responsibilities
- Strong organizational skills and attention to detail
- Ability to work in a team environment
- Flexibility to work some evenings and weekends
- Must provide proof of COVID-19 vaccination or approved exemption
Job Qualifications
- Administrative degree with minimum three years related work experience or high school degree with minimum five years related work experience
- Excellent organizational and interpersonal skills with strong attention to detail
- Experience in a professional office setting or hospitality environment where excellent customer relation skills are essential
- Proficient in all Microsoft Office applications
- Proficient in Salesforce CRM or capable of quickly learning new software
- Strong written and verbal communication skills with the ability to communicate clearly with seniors via in-person, telephone, and email
- Ability to work successfully with multiple departments, residents, and staff
- Ability to multitask and take initiative
- Flexibility to work occasional evenings or weekends
- Positive and empathetic attitude with a genuine desire to assist seniors and their families
- Ability to handle confidential information with professionalism and discretion
Job Duties
- Assist and guide future residents in available selections including residence refurbishment options
- Communicate with internal stakeholders including community leadership and other departments to facilitate residency coordination
- Communicate with vendors as needed regarding refurbishments and requests for construction changes
- Prepare closing documentation and internal communication promptly and accurately
- Serve as the primary contact with future residents regarding selections, paperwork, move-in dates, and move-in details
- Develop and update community move-in resource guides, paperwork, and forms
- Ensure vacated residences are ready for showings and new resident move-in
- Be present and available on move-in day to welcome and orient new residents, providing support before and after move-in for smooth transitions
- Coordinate resident transfers within independent living when applicable
- Plan and implement all elements associated with marketing events
- Coordinate and create the marketing newsletter
- Provide coverage as backup for Marketing Associate and marketing front desk
- Assist sales counselors with tours when needed
- Perform other duties supporting the marketing department
- Staff the office as needed including evenings, weekends, and holidays
- Maintain personal work areas in a presentable manner
- Embrace Extraordinary Impressions best practices and promote a hospitality-focused environment
- Maintain a professional appearance at all times
- Utilize databases, CRM, and Excel as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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