Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Type:
Hourly
Rate:
Range $19.20 - $23.50
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
Flexible spending account
Health savings account
401(k) retirement plan
Employee assistance program
Tuition Assistance
maternity leave
Parental leave
Adoption assistance
employee discount
Job Description
Lowe's is a leading retail company specializing in home improvement, providing customers with a wide range of products and services to enhance their living spaces. With a presence across the United States, Lowe's is committed to delivering exceptional customer service and innovative solutions that meet the diverse needs of homeowners and professionals alike. The company values integrity, teamwork, and a customer-first approach, fostering a culture where associates are empowered to grow and contribute to the company's success. As one of the largest retailers in its sector, Lowe's offers numerous career opportunities, comprehensive training programs, and a supportive work environment designed... Show More
Job Requirements
- 1-2 years in customer service or support roles
- Ability to read, write, and perform basic math skills
- Strong interpersonal and problem-solving skills
- Proficiency in Microsoft Office Suite
Job Qualifications
- 1-2 years in customer service or support roles
- Ability to read, write, and perform basic math skills
- Strong interpersonal and problem-solving skills
- Proficiency in Microsoft Office Suite
- Experience with inventory, processing returns and communicating with vendors preferred
- Exposure to logistics or home delivery operations preferred
Job Duties
- Serve as the primary point of contact for both internal and external customer inquiries
- Communicate with customers to capture feedback and enhance the in-home delivery experience
- Proactively manage and resolve customer issues, including escalations and Executive Care cases
- Monitor and work alerts, queues, and cases through case/order management systems
- Manage Save the Sale opportunities to recover potential lost revenue
- Process customer order changes and special order tracking (SOS)
- Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries
- Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules
- Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims
- Input and manage claims (e.g., property damage) into Lowe's claims portal
- Ensure timely updates and resolution of claims to preserve customer trust
- Communicate with Lowe's retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers
- Foster strong relationships with Pro partners and vendors
- Demonstrate adaptability in a fast-paced environment with multiple priorities
- Exhibit strong listening, communication, and documentation skills
- Use Microsoft Office and other applications effectively to support day-to-day operations
- Contribute to a culture of continuous improvement and customer-first mindset
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink is a restaurant, hospitality, and hotel job platform.
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