Market Business Manager

Lubbock, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $51,500.00 - $94,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k)

Employee Discounts

Professional Development

Community involvement

Job Description

Optimum is a distinguished leader in the fast-paced connectivity sector, renowned for its commitment to delivering reliable, high-speed connectivity services that empower individuals, businesses, and communities alike. The company thrives on fostering innovation and progress by keeping the world connected through advanced technological solutions. With a pressing emphasis on connectivity as a crucial modern necessity rather than a luxury, Optimum firmly positions itself as a vital contributor to today's digital ecosystem. The company's success story is built on an extraordinary product lineup, steadfast commitment to its workforce, and the meaningful connections it establishes across diverse communities. This culture of excellence... Show More

Job Requirements

4+ years of experience in business operations, public relations, or related fields
bachelor's degree or equivalent in business, communications, marketing, or related discipline
proven leadership skills either direct or indirect
ability to work effectively in a matrixed organizational environment
strong analytical and strategic thinking capabilities
excellent communication and presentation skills
ability to manage multiple projects simultaneously
commitment to collaboration and team-oriented work

Job Qualifications

4-6+ years of experience in business operations, public relations, community relations, media, government, or related fields
bachelor's degree in business, communications, marketing, or related discipline preferred
demonstrated people leadership experience direct or indirect
strong relationship building and influencing skills with success operating in a matrixed environment

Job Duties

Monitor key business metrics across subscriber growth, financial performance, operations, customer experience, and employee engagement
prepare materials for operational reviews, senior level presentations, and business performance discussions
deliver actionable regional insights, including KPI scorecards focused on churn, penetration, competitive pressure, and market opportunities
analyze customer churn drivers and recommend targeted strategies to improve retention and recover share
provide input on strategic regional investments and ensure alignment with penetration goals, market priorities, and ROI expectations
track allocation of investments to ensure consistent execution across target geographies and operational priorities
oversee execution of local events to ensure brand consistency, strong merchandising, and productive lead generation contributing to monthly and quarterly sales goals
lead the regional Events team, setting event sales targets in collaboration with AMDs and the Senior Director
coach and support field teams responsible for events execution, community partnerships, and grassroots engagement
ensure the Event Manager and team have the resources, training, and support needed for success
review event performance data, optimize deployment strategies, and partner with AMD - Sales & Community to maximize impact
coordinate and attend community events, including those led by Community Affairs and national goodwill initiatives such as FIRST Robotics and Donors Choose
work strategically with HQ teams to align on national and local community initiatives to optimize resources and outcomes
serve as a market liaison across a highly matrixed organization, including Government Affairs, Community Relations, Construction, Field Services, Sales, Product, Marketing, and Research
support competitive intelligence efforts, providing teams with timely insights on pricing, promotions, competitor network builds, and market behavior
partner with AMD - Strategy & Operations to support large employee meetings, learning & development events, and market wide gatherings
coordinate local campaign logistics and promotional activations, ensuring full alignment between Sales, Marketing, and Community teams
provide support for regional leadership needs, including AHM preparation and logistics for executive visits

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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