Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $5.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Free parking
Free Employee Meals
hotel discounts
Restaurant Discounts
Job Description
AHC Hospitality is a dynamic and diverse hospitality management company that offers a wide range of experiences across its many properties, including hotels, restaurants, and resorts. Known for its dedication to guest satisfaction and exceptional service, AHC Hospitality creates memorable moments for guests whether they are attending a large meeting, dining in an intimate setting, or enjoying a luxurious stay. The company proudly operates prestigious venues such as the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, and Courtyard by Marriott Downtown, providing varied environments that cater to different tastes and preferences. As an employer, AHC Hospitality... Show More
Job Requirements
- Must have previous restaurant experience
- TiPS certification required within 90 days of employment
- MGS (Marriott Global Source) knowledge is preferred
- BarArts certification
- Complete mandatory training through MGS
Job Qualifications
- Proficient in classic and modern cocktails with deep understanding of flavor profiles, ingredients and mixology techniques
- Knowledge of wine and champagne with the ability to recommend pairings
- Excellence in customer service
- Skilled in upselling premium spirits, wines, cocktails
- Strong organizational skills to maintain a clean, well-stocked, and orderly bar
- Ability to remain calm under pressure, especially during busy or challenging situations
- An eye for presentation to create visually appealing drinks that match the upscale ambiance
- Excellent communication skills to work smoothly with the kitchen, waitstaff, and management
Job Duties
- Timely and accurate service bar ticket times
- Knowledgeable about trends and drinking culture
- Have a vast knowledge of wine, spirits, and beer
- Be excited to share knowledge with team members to ensure ticket averages are high
- Maintain bar cleanliness
- Maintain daily set up and/or breakdown of the bar by following daily checklists
- Know each menu item and its ingredients
- Be knowledgeable of bar specials and 86'd items and communicate those products during pre-shift meetings
- Restaurant service includes counter service, food running, table service, and deliveries
- Ordering through Birchstreet products for the next day
- Maintains a good rapport with Purchasing and communicates needs of the bar with them
- Manages time wisely to complete daily tasks
- Communicates needs and ordering to Restaurant Managers
- Be aware of events in the area and able to give suggestions to guests
- Follow and maintain Health Department Specs
- Fill out daily temp logs, rotate product first in, first out, and record/dispose of expired product on the waste log
- Strive to exceed guest satisfaction and look for ways to provide the best possible service
- Understand all facets of job responsibilities and display the skills necessary to complete tasks
- Complete daily cleaning duties and side work tasks, taking pride in their work
- Report to work on time and rarely miss scheduled shifts
- Correctly follow the department attendance policy
- Participate in department meetings and communicate freely expressing ideas, opinions, or views
- Display a positive courteous and polite attitude and work well with others
- Take pride in their appearance and report to work in complete uniform, wearing the proper shoes and socks professionally dressed and neatly groomed with griffin pin and name tag
- Be knowledgeable of Marriott QA Steps of Service and display these in each interaction with guests
- Display a sense of urgency and the ability to resolve guest concerns or department issues on their own
- Utilize time well and be productive throughout the entire shift while meeting department standards
- Look for ways to save money by reducing waste and controlling expenses
- Also try to generate more revenues by offering ideas and suggestive selling to guests whenever possible
- Keep work area neat and clean
- Can be found picking up trash in public and back of the house areas of the Hotel
- Knows where to recycle items for the department and consistently places them in the appropriate bins and recycling stations
- Follow the AHC safety standards of the hotel
- Attend TIPS training and properly card guests who appear under 40 years of age
- Be comfortable to pour wine, beer or make a mixed drink when a bartender is not present
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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