Managing Director - Airport Lounge Partnerships, Guest Experience and Operations
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $250,000.00 - $450,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Tuition Reimbursement
mental health support
Financial Coaching
Job Description
Chase is a leading financial services firm dedicated to helping nearly half of America’s households and small businesses achieve their financial goals through a comprehensive range of financial products and services. As a trusted name in the banking industry, Chase’s Consumer & Community Banking division plays a pivotal role in serving customers with offerings that span personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Notably, Chase is proud to be a leader in the U.S. for credit card sales and deposit growth, respected for having the most-used digital banking solutions, and highly ranked... Show More
Job Requirements
- Bachelor’s degree
- 15+ years of experience in hospitality or related customer experience fields
- Proven leadership experience managing large-scale programs
- Strong strategic thinking and operational skills
- Excellent communication and stakeholder management abilities
- Experience in complex matrixed organizations
- Willingness to travel as required
Job Qualifications
- Bachelor’s degree
- MBA or relevant advanced degree preferred
- 15+ years of experience in hospitality travel customer experience or related fields with significant leadership responsibility
- Proven track record in developing and managing large-scale customer-facing programs
- Strong strategic thinking operational execution and financial acumen
- Exceptional leadership communication and stakeholder management skills
- Experience working in complex matrixed organizations and leading cross-functional teams
- Ability to travel as needed
Job Duties
- Define and communicate a clear vision for the lounge program ensuring alignment with overall company goals and brand values
- Oversee the execution of lounge initiatives from concept to launch and ongoing management
- Ensure operational excellence and consistency across all lounge locations driving continuous improvement in service delivery and guest experience
- Lead the program management function to ensure timely delivery of projects adherence to budget and achievement of key milestones while implementing robust governance and reporting frameworks to monitor program performance and risk
- Direct the guest experience operations and marketing teams to deliver a differentiated and memorable lounge experience
- Collaborate with the business development leader to identify and secure strategic partnerships expansion opportunities and new market entries
- Manage relationships with external partners vendors and airport authorities
- Work with the design and construction leader to ensure lounges are built to the highest standards of quality innovation and sustainability and oversee the design process to ensure spaces reflect the brand and meet customer needs
- Develop and manage the lounge program’s budget ensuring efficient allocation of resources and achievement of financial targets
- Monitor and report on program financial performance identifying opportunities for growth and optimization
- Build lead and inspire a high-performing team fostering a culture of excellence collaboration and innovation while mentor and develop direct and dotted line reports ensuring clear accountability and professional growth
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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