Managing Director - Airport Lounge Partnerships, Guest Experience and Operations
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $250,000.00 - $450,000.00
Work Schedule
Standard Hours
Benefits
comprehensive health care coverage
on-site health and wellness centers
retirement savings plan
backup childcare
Tuition Reimbursement
mental health support
Financial Coaching
Job Description
Chase is a leading financial services firm dedicated to helping nearly half of America’s households and small businesses achieve their financial goals through a comprehensive range of financial products and services. With a mission focused on creating engaged, lifelong relationships, Chase places its customers at the core of everything it does. The company supports a wide spectrum of clients, from individuals and families to small businesses, nonprofits, and municipalities, delivering tailored financial solutions that meet diverse needs across personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.
Chase holds a prominent positio... Show More
Chase holds a prominent positio... Show More
Job Requirements
- Bachelor’s degree required
- 15+ years of experience in hospitality, travel, customer experience, or related fields
- Proven track record in developing and managing large-scale, customer-facing programs
- Strong strategic thinking and operational execution skills
- Financial acumen
- Exceptional leadership and communication skills
- Experience in complex, matrixed organizations
- Ability to travel as needed
Job Qualifications
- Bachelor’s degree required
- MBA or relevant advanced degree preferred
- 15+ years of experience in hospitality, travel, customer experience, or related fields, with significant leadership responsibility
- Proven track record in developing and managing large-scale, customer-facing programs
- Strong strategic thinking, operational execution, and financial acumen
- Exceptional leadership, communication, and stakeholder management skills
- Experience working in complex, matrixed organizations and leading cross-functional teams
- Ability to travel as needed
Job Duties
- Define and communicate a clear vision for the lounge program, ensuring alignment with overall company goals and brand values
- Oversee the execution of lounge initiatives, from concept to launch and ongoing management
- Ensure operational excellence and consistency across all lounge locations, driving continuous improvement in service delivery and guest experience
- Lead the program management function to ensure timely delivery of projects, adherence to budget, and achievement of key milestones while implementing robust governance and reporting frameworks to monitor program performance and risk
- Direct the guest experience, operations, and marketing teams to deliver a differentiated and memorable lounge experience
- Collaborate with the business development leader to identify and secure strategic partnerships, expansion opportunities, and new market entries
- Manage relationships with external partners, vendors, and airport authorities
- Work with the design and construction leader to ensure lounges are built to the highest standards of quality, innovation, and sustainability and oversee the design process to ensure spaces reflect the brand and meet customer needs
- Develop and manage the lounge program’s budget, ensuring efficient allocation of resources and achievement of financial targets
- Monitor and report on program financial performance, identifying opportunities for growth and optimization
- Build, lead, and inspire a high-performing team, fostering a culture of excellence, collaboration, and innovation while mentor and develop direct and dotted line reports, ensuring clear accountability and professional growth
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter